Ricardo Rivera
Miami
Summary
Dynamic professional with extensive experience at Red Phonebooth, excelling in customer service and team leadership. Proven track record in inventory control and operational efficiency, crafting unique experiences for clients. Bilingual in Spanish, adept at fostering client communication and enhancing team collaboration to drive sales and elevate service standards.
Overview
10
10
years of professional experience
Work History
Right of way Technician
South Florida Water Management District
Miami
10.2017 - 03.2018
- Executed enforcement of right of way lines for district canals, ensuring compliance with district easements.
- Operated water management equipment for effective system maintenance.
- Conducted routine inspections of water quality and environmental conditions.
- Assisted in the implementation of water conservation projects and initiatives.
Field Evaluator
Miami-Dade County Office of the Property Appraiser
Miami
03.2016 - 03.2017
- Conducted field and aerial inspections to reevaluate properties, maintaining accurate records of home sketches for Dade County.
- Evaluated property assessments and ensured compliance with local regulations.
- Reviewed appraisal reports and identified discrepancies in property values.
- Collaborated with team members to streamline evaluation processes and improve accuracy.
HUMIDOR/ASSISTANT GENERAL MANAGER
RED PHONEBOOTH
Miami
01.2024 - Current
- Headed sales for tobacco products while crafting engaging experiences for smokers.
- Ordered and stocked premium cigars for humidor, ensuring quality selection for customers.
- Implemented inventory controls, maintaining optimal stock levels for bar supplies.
- Supervised front-of-house staff to enhance daily operations and improve guest satisfaction.
- Resolved customer complaints promptly, enhancing overall experience.
- Assisted in training new team members on company policies and procedures.
- Collaborated with management to design promotional events that drove customer engagement.
Field Technician
Expedition Communications
Carlsbad
- Migrated network setup in stores including Starbucks and Walgreens. Installed access points, switches, and routers onto networking racks while coordinating with network engineers and project managers to secure REI codes for account closures.
- Installed communication equipment at client locations using specialized tools.
- Conducted routine maintenance on satellite systems to ensure optimal performance.
- Troubleshot technical issues remotely and on-site for customer satisfaction.
Education
Associate of Science -
Miami Dade College
Miami, FL05-2026
Skills
- Facility management
- Sales management
- Operational efficiency
- Quality assurance
- Stock management
- Customer service
- Client communication
- Team leadership
- Teamwork and collaboration
- Spanish fluency
Timeline
HUMIDOR/ASSISTANT GENERAL MANAGER
RED PHONEBOOTH
01.2024 - Current
Right of way Technician
South Florida Water Management District
10.2017 - 03.2018
Field Evaluator
Miami-Dade County Office of the Property Appraiser
03.2016 - 03.2017
Field Technician
Expedition Communications
Associate of Science -
Miami Dade College