Ricardo Rodriguez
Brooklyn,NY
Summary
Well-qualified and hard working asset with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Fine Wine Specialist
Millesima USA LLC
New York, NY
2023.03 - 2024.03
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dispatcher
Dna Logistics
10.2022 - 03.2023
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Scheduled deliveries and pickups according to customer needs.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Closely monitored dispatch board to triage and prioritize high volume of daily calls.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Monitored and tracked dispatch communication systems.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Store Manager
B&S Wine Spirits
10.2019 - 09.2022
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and implemented successful staff incentive programs to motivate employees.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed inventory control, cash control, and store opening and closing procedures.
Retail Sales Associate
Kids Footlocker
09.2017 - 08.2019
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Recommended complementary purchases to customers, increasing revenue.
- Utilized upselling techniques to promote additional products and increase sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Associate - Telecommunications
New York City College of Technology of The City University of New York
Brooklyn, NY08.2021
Licenses & Certifications
Google CourseraSkills
- Service Planning
- Account Management
- Retail Sales Customer Service
- Active Listening
- Data Connectivity
- Helpdesk Call Support
- Hardware Upgrades
- Problem-Solving Skills
- Data Collection
- Desktop Support
- Troubleshooting and Assistance
Dismantle of Computer Hardware for Customization.
Since I was a kid opening laptops, PCs, cellular devices, remotes and peripherals was always something I found myself doing after school or whenever I had extra time, It was all curiosity back then but later in life I realized that this was a career I can pursue and do something I have a passion for.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Fine Wine Specialist
Millesima USA LLC
2023.03 - 2024.03
Dispatcher
Dna Logistics
10.2022 - 03.2023
Store Manager
B&S Wine Spirits
10.2019 - 09.2022
Retail Sales Associate
Kids Footlocker
09.2017 - 08.2019
Associate - Telecommunications
New York City College of Technology of The City University of New York
Licenses & Certifications
Similar Profiles
Nathan GodinezNathan Godinez
Maintenance Technician at YUGO USA LLCMaintenance Technician at YUGO USA LLC
Nicolette MORELLONicolette MORELLO
Customer Service/Accounts Receivables at Chem USA LLCCustomer Service/Accounts Receivables at Chem USA LLC
Emeal HoggEmeal Hogg
HSE Manager at Hydro Extrusion USA, LLCHSE Manager at Hydro Extrusion USA, LLC