Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Rodriguez

Laredo

Summary

Highly adaptable Mechanic consistently guarantees customers short turnaround times for auto repairs. Focused on quality and customer satisfaction. Detailed understanding of safety mandates and regulations to maintain safe work environment.

Overview

9
9
years of professional experience
2003
2003
years of post-secondary education

Work History

Mechanic

JLG industries
Laredo
08.2023 - Current
  • Tested components with appropriate instruments to ensure proper operation.
  • Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
  • Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
  • Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
  • Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
  • Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
  • Maintained accurate records of work performed in accordance with company standards.
  • Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
  • Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.

Lube Technician

Federal Tire
Laredo
01.2020 - 03.2023
  • Maintained records of all work performed according to company guidelines.
  • Installed new windshield wiper blades and checked tire pressure.
  • Greeted customers in a friendly manner upon arrival at the service station.
  • Reported any mechanical issues found during inspection to the supervisor immediately.
  • Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
  • Replaced spark plugs and ignition wires when necessary.
  • Attended regular training sessions to stay up-to-date with industry standards.
  • Demonstrated excellent problem solving skills when dealing with difficult situations.
  • Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.
  • Assisted in ordering parts from suppliers when required.
  • Provided estimates for repair costs based on customer requests and needs.
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Recognized safety hazards while working with tools and machinery in order to avoid injury or property damage.
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
  • Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
  • Educated customers about preventive maintenance services available to them.
  • Disposed of used oil containers in accordance with local regulations.
  • Ensured that all tools were properly stored after use in order to maintain a clean working environment.
  • Tested batteries using specialized equipment such as digital multimeters.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Communicated with customers regarding status of service work and estimated timeframe for completion.
  • Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Performed automotive preventive maintenance and inspected tires.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Performed complete vehicle maintenance inspections and tapped off fluid levels.
  • Checked fluids and maintenance-related parts and topped off or replaced.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
  • Maintained tools, test equipment and materials, keeping work areas organized.
  • Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
  • Changed oil, transmission fluid and filters in vehicles.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Conducted test drives before and after repair services.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Completed standard inspections to assess wear and damage to vehicles.

Customer Service Representative

Dr. Ike's Hardware Store
Laredo
02.2017 - 03.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.

Education

Certificate. Lineman Assistant - Electrical Residential And Industrial

Laredo Community College
Laredo, TX
08.2014 - 06.2016

United High School
Laredo, TX

Skills

  • Excellent communication skills
  • Excellent cooperation skills
  • Excellent coordination skills
  • Vehicle inspection
  • Attention to detail
  • Team collaboration
  • Time management
  • Workplace safety

Timeline

Mechanic

JLG industries
08.2023 - Current

Lube Technician

Federal Tire
01.2020 - 03.2023

Customer Service Representative

Dr. Ike's Hardware Store
02.2017 - 03.2020

Certificate. Lineman Assistant - Electrical Residential And Industrial

Laredo Community College
08.2014 - 06.2016

United High School

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