Ricardo Rodriguez
Doral
Summary
Customer-focused and detail-oriented financial services professional with experience in cash handling, member service, account maintenance, and cross-selling financial products. Proven ability to build rapport with members, process transactions accurately, and support branch sales goals. Bilingual in English and Spanish with a strong commitment to professionalism and compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Assistant Manager
HRE Advisory
12.2022 - 11.2024
- - Processed financial transactions and member inquiries accurately and in a timely manner.
- - Built strong member relationships through effective communication and problem resolution.
- - Identified opportunities to recommend services aligned with member financial needs.
- - Maintained detailed records while complying with internal controls and confidentiality standards.
- - Assisted across operational functions, supporting staffing needs similar to float assignments.
Shift Supervisor
Planet Air Sports
11.2021 - 11.2022
- - Handled daily customer transactions, cash balancing, and reconciliations with high accuracy.
- - Supported sales and service goals through face-to-face customer interaction.
- - Trained staff on procedures, accountability, and service standards.
Shift Supervisor
BurgerFi
02.2021 - 09.2021
- - Managed cash transactions, register balancing, and end-of-day reconciliations.
- - Delivered high-contact customer service while maintaining professionalism.
- - Ensured compliance with company policies and procedures.
Program Coordinator
Biznovator
05.2020 - 08.2020
- - Maintained participant accounts, subscription records, and service documentation.
- - Responded to inquiries and coordinated services across departments.
- - Supported administrative and platform-related functions requiring accuracy and organization.
Education
Bachelor of Arts - Economics
Florida International University
Miami, FL01.2027
Skills
- Cash Handling
- Cash Reconciliation
- Member Service
- Account Maintenance
- Cross-Selling Financial Products
- Transaction Accuracy
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft SharePoint
- Windows OS
- Mathematical Accuracy
- Bilingual (English & Spanish)
Certification
Notary Public – State of Florida
Languages
English
Spanish
Timeline
Operations Assistant Manager
HRE Advisory
12.2022 - 11.2024
Shift Supervisor
Planet Air Sports
11.2021 - 11.2022
Shift Supervisor
BurgerFi
02.2021 - 09.2021
Program Coordinator
Biznovator
05.2020 - 08.2020
Bachelor of Arts - Economics
Florida International University