Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ricardo Rodriguez

Orlando,FL

Summary

Dedicated lifeguard with expertise in rescue techniques and customer service. Proven ability to resolve problems and build relationships, contributing to a safe and positive environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Services Supervisor

Walt Disney World Resort
01.2021 - 01.2023
  • Assisted guests with inquiries and requests to enhance overall satisfaction.
  • Coordinated front desk operations to ensure efficient guest check-in and check-out processes.
  • Trained new staff on customer service standards and operational procedures.
  • Resolved guest complaints promptly, maintaining a positive hotel environment.

Front Desk Supervisor

West Gate
03.2022 - 04.2024
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained all staff on front desk procedures and policies.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
  • Assisted with resolving guest inquiries and complaints, fostering positive relationships and satisfaction.
  • Maintained accurate records of reservations and transactions using property management software.

Deep Water Lifeguard

Walt Disney World Resort
03.2023 - 04.2025
  • Monitored aquatic safety, ensuring adherence to established protocols and procedures.
  • Responded promptly to emergencies, executing lifesaving techniques as needed.
  • Conducted regular inspections of lifeguard equipment, maintaining operational readiness.
  • Trained and mentored new lifeguards on safety practices and emergency response procedures.
  • Developed and implemented safety drills, improving response times during critical situations.
  • Maintained a safe aquatic environment with vigilant surveillance and strict adherence to protocols.

Education

Bachelor of Science - Computer Engineering

University of Central Florida
Orlando, FL
05-2024

Skills

  • Rescue techniques
  • Physical fitness
  • First aid proficiency
  • AED operation
  • Water safety education
  • Foreign language proficiency
  • Spinal injury management
  • Customer service
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Microsoft Excel

Certification

  • Microsoft Programming License


Languages

Spanish
Native or Bilingual
Portuguese
Full Professional
Arabic
Professional Working

Timeline

Deep Water Lifeguard

Walt Disney World Resort
03.2023 - 04.2025

Front Desk Supervisor

West Gate
03.2022 - 04.2024

Guest Services Supervisor

Walt Disney World Resort
01.2021 - 01.2023

Bachelor of Science - Computer Engineering

University of Central Florida