Ricardo Roger

• Scheduled meetings with prospective clients to discuss available products and services.
• Participated in continuing education courses to stay current on industry trends and changes in regulations.
• Educated customers on the importance of maintaining adequate insurance coverage.
• Developed and implemented comprehensive insurance plans for clients according to their individual needs.
• Processed payments received from clients promptly according to established procedures.
• Responded quickly and accurately to inquiries from clients regarding their coverage plans.
• Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
• Explained complex technical terms related to insurance plans in simple language for easy understanding.
• Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
• Monitored market conditions to ensure that existing policies remain competitively priced.
• Gathered detailed information from customers prior to offering quotes or making recommendations.
• Provided customers with information regarding plan features, pricing, and availability.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Sought out new clients and developed clientele by networking to find new customers.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Met with division leaders and consultants to discuss strategies to increase sales.
• Use of software such as Apizeal, Sherpa, and company websites for the control of client information, insurance, and compliance with policies.

• Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
• Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
• Created reports detailing shipment information such as quantity received or shipped out, product availability.
• Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
• Conducted performance reviews for assigned personnel according to established guidelines.
• Cooperated with other departments throughout organization when needed in order to achieve desired results.
• Worked closely with purchasing department to ensure timely delivery of goods from vendors.
• Analyzed existing workflows for efficiency improvements and identified cost savings measures.
• Provided feedback on improvement opportunities within the warehouse environment.
• Performed cycle counts to verify physical stock against system-generated data.
• Supervised a team of 20 warehouse associates, providing guidance and support to ensure an efficient workflow.
• Maintained compliance with OSHA regulations in regards to workplace safety standards.
• Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
• Resolved any customer service issues related to orders picked up from the warehouse.
• Removed damaged products from outgoing shipments during final inspections.
• Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
• Advising and managing online sales through Amazon, eBay, and others.
• Use of the Ship Station software for creating shipping labels, tracking packages, window control, and analysis.
• Use of ADP software for workforce management, schedules, payments, vacations, among other things.
• Use of the ITSEngage website for the control and monitoring of containers.