Ricardo Rubio
Miramar,FL.
Summary
- Customer-oriented professional with 5+ years of experience excelling in diverse roles across front office management, administrative support, and back-office operations. Proven track record of managing room inventories, providing excellent concierge services, and top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid computer, mechanical aptitude, and multi-tasking skills. Proficient in English and Spanish, and now seeking a challenging role to apply these skills and continue delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Business Office Representative
Memorial Healthcare System- South Broward Community Health
08.2023 - Current
- Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
- Ensure daily patient appointment reminder calls are complete. Appointment no-Shows are contacted and patients are rescheduled following practice guidelines. Accurately document telephone encounter outcomes.
- Round with patients in practice to ensure Excellent Patient.
- Facilitated timely project completion by tracking deadlines, monitoring progress, and providing status updates to stakeholders.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.
Front Desk Agent/ Coordinator
The Walt Disney Company, Disney’s Vero Beach Resort
06.2020 - 07.2023
- Coordinated with housekeeping to manage daily room inventory and ensure timely room readiness.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Answered multi-line phone system and enthusiastically greeted callers.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Office Receptionist
Indian River State College
07.2019 - 05.2020
- Handled a multi-line phone system and transferred calls promptly
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Front Office Receptionist
Conrad Hotels & Resorts
10.2017 - 12.2018
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Demonstrated adaptability during peak periods or unexpected staffing shortages by effectively handling multiple tasks simultaneously without compromising service quality.
- Demonstrated strong organizational, communication and time management skills while managing multiple projects.
Education
Associate of Science - Hospitality
Le Cordon Bleu College of Culinary Arts
Miramar, FLSkills
- Bilingual - Spanish/ English
- Customer service expertise
- Multi-line phone system
- Operational Procedures
- Conflict Resolution
- Strong analytical skills
- Knowledgeable in Microsoft and Google Drive
- Decision-Making and attention to detail
- Written and verbal Communication
- Flexible and Adaptable
- Documentation Management
- Problem Resolution
Timeline
Business Office Representative
Memorial Healthcare System- South Broward Community Health
08.2023 - Current
Front Desk Agent/ Coordinator
The Walt Disney Company, Disney’s Vero Beach Resort
06.2020 - 07.2023
Front Office Receptionist
Indian River State College
07.2019 - 05.2020
Front Office Receptionist
Conrad Hotels & Resorts
10.2017 - 12.2018
Associate of Science - Hospitality
Le Cordon Bleu College of Culinary Arts
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