Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ricardo Ruiz

Apopka

Summary

Dynamic professional with extensive experience in remote work environments, showcasing exceptional time management and virtual collaboration skills. Proven abilities in upselling and boosting customer retention lead to enhanced satisfaction levels. Renowned for thriving under pressure while adapting to evolving challenges, fostering robust relationships with clients and team members. Dedicated to driving team success and achieving measurable results through effective problem-solving and a positive, organized approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

PRIVATE CAREGIVER-ADULT CARE

R & R Consulting
01.2022 - 03.2024
  • Developed individualized care plans for each client based on their needs and preferences.
  • Kept accurate records of all tasks completed during shifts including start and end times and notes about client interactions.
  • Maintained records of client care services provided including changes in condition or treatment plan.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Transported patients to medical, dental, and personal care appointments.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Built strong and trusting rapport with clients and loved ones.
  • Recorded client status progress and challenges in logbooks and reports.

PCCD ANALYST

HOMEPOINT FINANCIAL
08.2015 - 11.2022


  • Reviewed all data on the closing disclosure to ensure accuracy.
  • Ensured Title company closed loan according to closing instructions.
  • Ensured tolerance cures as defined by TRID guidelines have been accurately determined and disclosed to borrower when necessary
  • Balanced, prepared, reconciled fees for billing, and sent the post consummation closing disclosure to the borrower.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with settlement agents, TPO partner for supporting documentation as required by Post-Closing, Accounting and Government insuring departments.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.


TEAM LEAD/Assistant Manger

HINGE VINTAGE HARDWARE STORE
07.2014 - 08.2015
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Trained new staff in relevant processes and procedures.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with industry standards and regulations.
  • Maintained accurate records of employee attendance and task completion times.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Collaborated with management team to implement new work procedures or policies.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Education

High School Diploma -

Mariana County Schools
07-1997

Skills

  • Call Management
  • Negotiation Skills
  • Sales closing
  • Goal setting and forecasting
  • Self-motivation
  • CRM Systems
  • Microsoft Office
  • Emotional intelligence
  • Regulatory Compliance
  • Case management experience
  • Willingness to lead
  • Interpersonal communication
  • Closing
  • Client acquisition and retention
  • Self-motivation
  • Attention to detail

Certification

  • Mortgage Broker License

Timeline

PRIVATE CAREGIVER-ADULT CARE

R & R Consulting
01.2022 - 03.2024

PCCD ANALYST

HOMEPOINT FINANCIAL
08.2015 - 11.2022

TEAM LEAD/Assistant Manger

HINGE VINTAGE HARDWARE STORE
07.2014 - 08.2015

High School Diploma -

Mariana County Schools

Similar Profiles

CREATE PROFILE
Ricardo Ruiz