Ricardo Saldana
Roswell,GA
Summary
Driven and highly motivated IT professional and U.S. Army Officer with experience in client relations, project management, security assessment, and risk management. Result-oriented, with a track record of increasing corporate KPIs, and leading soldiers to ensure mission-essential tasks are fulfilled.
Overview
6
6
years of professional experience
Work History
IT Project Manager
US Army Reserve
06.2021 - Current
- Assisted in a cloud migration project that decreased capital expenditure by 15%, which saved cost in infrastructure and desktop management.
- Monitored SDLC progress using Jira to delegate tasks to team, update user stories, and showcase project sprint to test and deploy software.
- Host daily standup's to get updates on team's progress using Microsoft Teams.
- Conduct security awareness training to ensure the unit is compliant with NIST 800-53 RMF.
- Lead sprint retrospective with team to highlight strengths, weaknesses and lessons learned from project.
Senior Coordinator Bi-Lingual
Verizon Connect
05.2018 - 06.2019
- Increased volume of calls completed beyond forecasted projection of 23%
- Maintained a 90% average customer satisfaction rating
- Exceeded sales target by 10% for FordPass SmartLink subscriptions
- Trained new hires in using system software such as Siebel, IMC, Sprinklr, Salesforce and ACSS.
- Supported OEM (Original Equipment Manufacturer) dealerships with activation of telematics devices and troubleshooting the devices in the vehicles
- Liaison between field agents and engineers regarding Hum device issues and escalations.
Education
BBA - Marketing
Georgia State University
Atlanta, GA05.2017
Skills
- Microsoft Office 365 (Word, Excel, PowerPoint, Teams, Outlook, SharePoint)
- Microsoft Azure (Microsoft Sentinel, Microsoft Defender, Azure Active Directory, Azure Key Vault, Azure Log Analytics Workspace)
- NIST 800-53 RMF
- Google G Suite (Docs, Sheets, Slides, and Drive)
- Oracle Siebel CRM
- ACSS
- Sprinklr
- Salesforce
- Agile & waterfall methodologies
- Scrum Framework
- Jira
- Confluence
- Spanish (Fluent)
Certificates And Security Clearance
- Leveld Careers- Cyber Security Masterclass
- Top Secret/ SCI
Timeline
IT Project Manager
US Army Reserve
06.2021 - Current
Senior Coordinator Bi-Lingual
Verizon Connect
05.2018 - 06.2019
BBA - Marketing
Georgia State University