Ricardo Santos
Chicago,IL
Summary
Reliable worker with experience in retail, security, and customer service. Strong teamwork, communication, and problem-solving skills in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Target Security Specialist
Target
Chicago, IL
03.2024 - 06.2025
- Monitored store premises to deter theft, enhance safety, and secure shopping environment
- Responded to security incidents, suspicious activity, and emergencies following company protocols
- Conducted regular floor patrols and observed customer and employee activity to reduce loss prevention risks
- Collaborated with management and team members to enforce safety policies and improve store security operations
- Documented incidents and maintained detailed reports for internal review to support security operations
Guest Adocate/Team Member
Target
Chicago, Illinois
05.2021 - 03.2024
- Delivered customer service by assisting guests in locating products and addressing inquiries
- Ensured store cleanliness and organization while restocking shelves to meet company standards
- Operated cash register and handled transactions accurately and efficiently
- Facilitated team operations during peak hours and seasonal demand to enhance customer experience
- Supervised night team during BTC project, ensuring effective task coordination.
- Led night shift team, coordinating tasks and maintaining project workflow
Summer Intern
Chicago Transit Authority (CTA)
Chicago, IL
06.2020 - 08.2020
- Supported daily administrative and operational tasks for transit services to ensure smooth operations
- Monitored public transportation systems and customer service operations to gain insights during training
- Worked with staff to successfully complete assigned projects, enhancing team collaboration
Education
Associate of Arts - Criminal Justice
Harry S Truman College
Chicago, IL06-2028
High School Diploma -
Foreman College And Career Academy
Chicago, IL06-2022
Skills
- Loss prevention
- Customer Service
- Attention to Detail
- Problem Solving
- Time Management
- Team Collaboration
- Conflict Resolution
- Communication Skills
Languages
Spanish
Native/ Bilingual
Timeline
Target Security Specialist
Target
03.2024 - 06.2025
Guest Adocate/Team Member
Target
05.2021 - 03.2024
Summer Intern
Chicago Transit Authority (CTA)
06.2020 - 08.2020
Associate of Arts - Criminal Justice
Harry S Truman College
High School Diploma -
Foreman College And Career Academy