Ricardo Sato

• Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
• Operated with safety and skill to avoid accidents and delays.
• Dropped and hooked trailers and changed configuration of equipment.
• Inspected vehicle before and after every trip and conducted minor repairs.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.

• Washed cars and trucks daily for auto dealership.
• Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
• Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.

• Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
• Communicated effectively with management and other departments to address any inventory or maintenance concerns.
• Stayed up-to-date on industry trends and best practices through ongoing training sessions and workshops provided by the company.
• Supported sales initiatives by offering additional services or upgrades when appropriate during the return process.
• Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
• Expedited billing procedures by accurately calculating charges, applying discounts, and processing payments promptly.

• Facilitated smooth communication with clients throughout the entire installation process, explaining technical concepts in layman''s terms when needed.
• Collaborated closely with other technicians to share best practices and troubleshoot complex installation challenges, elevating overall team performance.
• Contributed to increased sales revenues by recommending appropriate upgrades or additional services based on customers'' unique requirements.
• Ensured timely completion of projects by effectively prioritizing and managing daily work assignments.
• Increased client retention by providing exceptional customer service, addressing concerns, and offering tailored solutions for cable/internet needs.
• Improved customer satisfaction by promptly addressing and resolving cable and internet installation issues.

• Streamlined billing processes for improved efficiency and reduced errors.
• Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
• Supported cross-functional projects focused on process improvements within the Billing Department, leading to increased operational efficiency.
• Liaised with internal departments such as Sales and Operations to ensure accurate calculation of charges based on contract terms and service usage data.
• Implemented electronic billing options for customers, reducing paper waste and promoting eco-friendly practices within the company.
• Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.

U.S. Coast Guard Alameda CA ISC

CGC WHEC Boutwell

Apr 2003 – Dec 2006

• Active Duty Military
• Homeland Security, Drug Interdiction, Marine time law enforcement, federal law enforcement, Search and Rescue
• Primary translator for law enforcement missions, boarding team member for safety inspections, fishery and contraband, first aid responder

U.S. Coast Guard

Motor Life Boat Station Golden Gate

Jan 2006 – Mar 2009

• Active Duty Military
• Homeland Security, Drug Interdiction, Marine time law enforcement, federal law enforcement, Search and Rescue
• Boarding team member, for safety inspections, fishery and contraband, first aid responder, for suicide attempts from the golden gate bridge
• Radio Communication and Watch stander for distress calls over ch 16, record time, location, type of distress, description of the vessels and CF registrations, and assets dispatch

• First Aid, CPR, SAR
• Boarding team member
• Marine time law enforment
• weapon training