Ricardo Schiele
San Bernardino,Ca
Summary
Knowledgeable Restaurant General Manager with a solid eight years of history managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Catering/Restaurant Manager
California Baptism University
08.2021 - Current
- Provide Direction in service training to hourly employees
- Ensure proper hiring, orientation, training, evaluation, mentoring and disciplining which lead to employee and store success
- Consistently supervises, manages, and inspects all hourly employees to ensure guest satisfaction through proper internal controls
- Prioritizes employee, customer, and operational needs to ensure problems are handled quickly, effectively, and efficiently
- Promotes positive open communication in a team environment
- Instructs employees on food service delivery, presentation and customer service
- Inventory ordering, receiving and processing
- Maximize Restaurant profitability through proper forecasting and staffing; implement effective controls of the food, beverage, and labor cost and monitors the budget to ensure efficient operation, including achieving budget revenue and labor expenses
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
Cafeteria and Catering Operator - Nutrition Services
San Bernardino Unified School District
09.2019 - 09.2021
- Assisted catering orders making sure they are fully prepared and ready to be delivered on time
- Prepare food for the test kitchen following the food calendar schedule and making sure we follow the guidelines of the health department
- When performing catering orders we make sure all the Customer information is correct Date, time, site and what exactly it is that the customer has all their needs and requirements for the event
- Transporting hot and cold food and maintaining it in the right temperature for customers to consume
- Assist the catering department with delivering catered foods and picking up equipment from different school sites
- Sets up catered foods and beverages for the Board of Education events
- Mainly on Tuesdays night
- Keeping food stored in the refrigerator and freezer
- Cleaning Up
- Cleans kitchen appliances, equipment, and serving items with the sanitation protocols
- Prepares periodic reports of catering activity, invoices, and statements, and performs a variety of clerical tasks
- Communicating with the rest of the staff making sure we work efficiently
Customer Service Manager
Lucille's BBQ Smokehouse
08.2005 - 03.2019
- Identify and implement strategies and initiatives to achieve and exceed business goals
- Oversee and maintain the customer service standards to the highest possible level
- Verbal communication skills
- Consistently provided professional, friendly and engaging service
- Routinely supported other areas of the restaurant, including answering telephones and completing financial transactions for other staff
- Inventoried and restocked items throughout the day
- Managed Yelp and Pedanco
- Bulletin announcements
- Understand all company policy, procedures and operations
- Take an active role on maintaining minimal shrink results
- Maintain the highest level of security and safety awareness within the store
- Recognize problems, analyze causes, generate alternatives and solutions
- Manage all controllable expenses
Education
Bachelor of Science - General Classes
San Bernardino Valley College
San Bernardino, CA07-2028
Skills
- Reports
- Administrative duties
- Microsoft office
- Familiar with Hospitality Terminology
- Dedicated and meticulous-high level of accurateness and attention to detail
- Lead trainer
- Corporate Trainer
- Able to multitask in a busy environment
- PEDANCO
- Customer Service
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Certification
ServSafe Certificate
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Catering/Restaurant Manager
California Baptism University
08.2021 - Current
Cafeteria and Catering Operator - Nutrition Services
San Bernardino Unified School District
09.2019 - 09.2021
Customer Service Manager
Lucille's BBQ Smokehouse
08.2005 - 03.2019
Bachelor of Science - General Classes
San Bernardino Valley College
Similar Profiles
Mark MaMark Ma
Teacher's Assistant at Mandarin Baptism Church of Los AngelesTeacher's Assistant at Mandarin Baptism Church of Los Angeles
Kamron OeunKamron Oeun
Volunteer at Beverly Park Baptism ChurchVolunteer at Beverly Park Baptism Church
Bishal ParajuliBishal Parajuli
Full-time Physics Lecturer at California Polytechnic State University San Luis Obispo, California, USAFull-time Physics Lecturer at California Polytechnic State University San Luis Obispo, California, USA
Ethan ArrunateguiEthan Arrunategui
Research Intern at Quantum FoundryResearch Intern at Quantum Foundry
Deandra MirandaDeandra Miranda
Restocking at AmazonRestocking at Amazon