Ricardo Sevilla
Miami,FL
Summary
Director of Information Technology specializing in luxury hospitality, with a track record of successfully managing networking, quality assurance, project development, Internet technology, crisis management, and enhancing guest experiences. A results-oriented and organized professional, skilled in implementing standards, procedures, and processes that optimize business functionality. Offers over fourteen years of leadership experience in hospitality IT management.
Overview
14
14
years of professional experience
Work History
Director of Information Technology
Confidential - Forbes 5 Star Resort
2022.09 - Current
- Transitioned property from On-Prem Opera to Opera Cloud.
- Transitioned outsourced IT resources to an in-house team.
- Deployed Digital Signage System.
- Deployed Intelity Remote check-in system for guests.
- Reduced costs by re-negotiating vendor contracts and agreements.
- Replaced aging Avaya PBX with BlueIP Cloud-Based PBX.
- Managed Micros Symphony, overseeing one of the largest Kitchen Screen Display (KDS) systems in the SE Region of the US.
- Managed Ruckus WiFi System.
- Managed Janus Reader Boards for the property.
- Prepared budgets and Capex projects.
- Developed relationships with vendors and collaborated on projects or issues.
- Enhanced cybersecurity measures through regular system audits, vulnerability assessments, and employee training programs.
- Deployed, monitored, and maintained system installations, upgrades, and network integration.
- Developed, tracked, and controlled IT operating budgets and conducted cost-benefit analyses for IT spending initiatives.
- Managed Microsoft Office 365 Environment.
- Achieved 100% yearly performance review from Chief Financial Officer for exceptional management and implementation of IT projects.
- Significantly improved staff perception of IT by offering more interpersonal experiences and reducing response times for IT issues.
Assistant Director of Information Technology
Loews Miami Beach Hotel
2021.06 - 2022.09
- Supported the Director of IT in managing the operation, availability, and security of all technology infrastructure.
- Oversaw monitoring, analysis, troubleshooting, and corrective actions for user endpoints and servers.
- Maintained an accurate inventory of all hardware, software, and licenses.
- Ensured local systems backups were error-free and all critical data was transferred to backup servers.
- Maintained current system images of all server-level endpoints and performed restoration tests.
- Provided expertise for hotel business technologies, including PMS, POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces.
- Maintained Technology Rooms to defined standards.
- Partnered with Regional and Corporate IT Leadership Teams.
- Participated in planning and requesting IT Operating and Capital Budgets.
- Provisioned user roles, rights, and access to business applications.
- Communicated effectively across peer groups for both application and technical areas.
- Oversaw incidents, change management, and control for hotel.
- Ensured compliance with corporate policies, procedures, and legal requirements related to hardware and software.
Director of Information Technology
The Betsy Hotel
2016.03 - 2020.05
- Led strategic technology initiatives for opening of new building addition.
- Implemented IPTV system (MCOM) and upgraded hotel’s phone systems to cloud-based VOIP (VCORE).
- Enhanced hotel’s WiFi infrastructure using Ruckus technology.
- Transitioned hotel from a flat network to a VLAN-based secure system.
- Deployed AV and music systems throughout property utilizing Crestron technology.
- Reviewed and renegotiated vendor contracts to optimize service and cost efficiencies.
- Developed standard operating procedures (SOPs) for hotel technology operations.
- Implemented on-site and cloud-based backup solutions (VEAM, LOKKBOX).
- Managed Chip n Pin deployment (Shift 4) and facilitated migration from Amadeus to TripleSeat catering platform.
- Demonstrated proficiency in Opera, minimizing reliance on external support for issue resolution.
- Upgraded hotel’s POS system and introduced wireless tablets for efficient service delivery.
- Migrated hotel’s email platform from hosted exchange to Google Suite with AD synchronization.
- Deployed text-to-guest solution integrated with Property Management System (PMS) (Kipsu).
- Resolved discrepancies between booking engines and PMS (TripAdvisor, Booking.com, etc.).
Director of Information Technology
Eden Roc LLLP
2015.08 - 2015.12
- Led the transition of Hotel IT infrastructure during ownership change from Destination Hotels to Nobu.
- Implemented a new IT ticketing system to streamline support processes.
- Managed administration of both wired and wireless networks.
- Developed and managed budget forecasts for IT operations.
- Deployed various third-party applications to enhance hotel operations.
- Proactively troubleshooted and resolved technical issues related to hardware, networks, software, and third-party applications.
- Reviewed and renegotiated vendor contracts to optimize service levels and cost efficiencies.
- Created standard operating procedures (SOPs) for hotel technology management.
- Implemented both on-site and cloud-based backup solutions to ensure data integrity and business continuity.
- Deployed an antivirus solution to bolster cybersecurity defenses.
- Addressed and remediated technologies not meeting PCI compliance standards.
- Supervised IT staff and managed labor resources effectively.
- Maintained regular communication with hotel executives and management to align IT strategies with business objectives.
Regional Director of Information Technology
Morgans Hotel Group
2010.04 - 2015.07
- Oversaw IT operations for The Delano, Shoreclub, and Mondrian Hotels, ensuring seamless technology integration and support.
- Managed and executed IT projects initiated by Corporate IT, aligning with organizational goals and standards.
- Directed a team of IT professionals, fostering a collaborative and high-performance work environment.
- Responsively addressed and resolved service interruptions to minimize downtime and ensure continuous operations.
- Managed departmental budget, labor resources, and maintained comprehensive inventory of equipment and software.
- Enhanced service protocols, standards, and quality assurance measures to elevate operational efficiency.
- Administered both wired and wireless networks to optimize connectivity and performance across hotel properties.
- Reviewed and approved vendor invoices, ensuring accuracy and adherence to budgetary guidelines.
- Maintained and managed company servers to ensure reliability and data integrity.
- Proactively troubleshooted and resolved technical issues related to hardware, networks, software, and third-party applications.
- Communicated effectively with hotel management regarding ongoing projects, support needs, and technology updates.
- Provided dedicated support and problem resolution for guests and employees, ensuring a positive experience.
Education
Bachelor of Science in Computer Science -
Florida International University
Miami, FL07.2025
Skills
- Strong Verbal and Written Communication Skills
- Point of Sale Systems (Micros 9700, Micros Simphony, InfoGenesis, Aloha)
- Oracle Opera Cloud and Opera On-Premises
- Key Door Systems (Salto, Kaba Saflok)
- Ruckus WiFi
- Janus Readerboards
- Amadeus (HotSOS, Delphi)
- Sabre (Synxis)
- Audio Visual (Crestron and Savant)
- Book4Time
- Cloud Based PBX Systems
- Active Directory
- Disaster Recovery
- Managed Switch Administration (Aruba, HP, Cisco)
- Vendor Relations
Timeline
Director of Information Technology
Confidential - Forbes 5 Star Resort
2022.09 - Current
Assistant Director of Information Technology
Loews Miami Beach Hotel
2021.06 - 2022.09
Director of Information Technology
The Betsy Hotel
2016.03 - 2020.05
Director of Information Technology
Eden Roc LLLP
2015.08 - 2015.12
Regional Director of Information Technology
Morgans Hotel Group
2010.04 - 2015.07
Bachelor of Science in Computer Science -
Florida International University
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