Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Languages
Timeline
Generic

Ricardo Silva

Minneapolis,MN

Summary

Skilled Parts Sales Associate with expertise in sales, Customer service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving abilities.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Parts Counter Sales Person

Friendly Chevrolet
12.2023 - Current
  • Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
  • Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
  • Collaborated with team members to achieve monthly sales targets and improve overall department performance.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
  • Ordered parts for customers, repair shops, Whole Sale department.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.
  • Researched vehicles and parts via physical catalogs and electronic means.

Universal Banker

Midwest One Bank
10.2022 - 11.2023
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Streamlined account opening processes for increased efficiency in new customer onboarding.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
  • Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.

PSM ( Parts Sales Manager)

Autozone
09.2021 - 10.2022
  • Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
  • Led a team of sales associates to consistently surpass monthly sales goals.
  • Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Ordered parts for customers, repair shops.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.

Breakfast Cook

Peddler's Pub
07.2018 - 08.2021
  • Enhanced customer satisfaction by consistently preparing and serving high-quality breakfast dishes.
  • Maximized kitchen efficiency by effectively organizing and managing food preparation tasks.
  • Maintained a clean and safe working environment, adhering to strict health and safety guidelines.
  • Managed inventory levels efficiently, proactively ordering supplies as needed to prevent shortages.
  • Efficiently executed large catering orders for events such as corporate meetings or social gatherings, maintaining quality standards while meeting tight deadlines.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Managed opening and closing shift kitchen tasks.

Back of House (BOH) Cook, Front of House (FOH) Cashier

Leean Cheann
08.2016 - 04.2018
  • I prepped food for the next shift on a daily basis, I greeted and assisted customers as they walked in the restaurant, I was in charge to cook the full menu as multiple orders came in, Handled food package orders from U.S foods as they arrived, I assisted customers with any question they had about our menu.

Graphic Designer, Clothing Line Printer

Innovative Graphics Design
09.2015 - 04.2016
  • I was a shift supervisor, I had one on one phone interactions with customers from the twin cities area creating new graphic sketch ideas, I made graphic show examples that I printed onto clothing, I greeted new customers as they walked in the store, I did all around office clean-up maintenance to keep my work space clean and spotless

Education

Software Developer, Associates Degree -

Minneapolis Community & Technical College
Minneapolis, MN
03.2024

High School Diploma -

Southwest High School
Edina, MN
08.2011 - 06.2015

Skills

  • Spanish/English Fluent Bilingual
  • Order Processing Efficiency
  • Customer Relationship Building
  • Email Communication
  • Customer Service
  • Ordering parts
  • Problem-solving skills
  • Multitasking Abilities
  • Reliability
  • Attention To detail oriented
  • Quick Learner
  • Highly Organized Individual
  • Professional Demeanor
  • Task Prioritization
  • Self Motivation
  • Analytical Thinking
  • Active Listening
  • Organizational Skills
  • Decision-Making

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built productive, successful team using key training and development strategies.

Awards

  • Highschool Diploma
  • Ramsey County 1 year Anniversary Appreciation Award
  • Southwest Captain Soccer Varsity Team
  • PAL ( Police Activities League) Co Soccer Coach certificate
  • Police Academy Safety Class Award certificate

Languages

Spanish
Native or Bilingual

Timeline

Parts Counter Sales Person

Friendly Chevrolet
12.2023 - Current

Universal Banker

Midwest One Bank
10.2022 - 11.2023

PSM ( Parts Sales Manager)

Autozone
09.2021 - 10.2022

Breakfast Cook

Peddler's Pub
07.2018 - 08.2021

Back of House (BOH) Cook, Front of House (FOH) Cashier

Leean Cheann
08.2016 - 04.2018

Graphic Designer, Clothing Line Printer

Innovative Graphics Design
09.2015 - 04.2016

High School Diploma -

Southwest High School
08.2011 - 06.2015

Software Developer, Associates Degree -

Minneapolis Community & Technical College

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Ricardo Silva