Ricardo Singh
West Windsor,NJ
Summary
Hotel desk manager with over ten years of experience in client relationship Management,Auditing, and Accounting. Demonstrated ability to convert leads into revenue and retain high-value clients while consistently exceeding customer satisfaction goals. Skilled in managing high-volume operations and balancing cash and credit transactions, with a strong focus on documentation accuracy as treasurer in the accounting department. Proficient in communication, negotiation, and relationship-building, driving significant revenue growth.
Overview
13
13
years of professional experience
Work History
Hotel Desk Manager
Riu Hotels & Resorts (Reggae)
Montego Bay , Jamaica
01.2023 - 03.2024
- Directed front desk operations to prioritize hotel reputation, staff productivity, and efficiency.
- Managed front office operations during understaffing, ensuring seamless service delivery.
- Collaborated with staff to facilitate smooth check-in processes and enhance guest satisfaction.
- Maintained accurate guest feedback records and promptly resolved issues to enhance guest experience.
- Balanced hotel accounts at end of each shift to maintain financial accuracy.
- Prepared and presented monthly budgets for front office, aligning with projected sales to optimize resource allocation.
- Updated knowledge of hotel services, amenities, and promotions to assist guests effectively.
- Conducted transactions verifying patient information and processing according to established protocols.
Hotel Desk Assistant Manager
Riu Hotels & Resorts (Palace Jamaica)
Monetgo Bay , Jamaica
01.2017 - 12.2022
- Conducted comprehensive financial audits to ensure compliance with regulations.
- Ensure credit and cash transactions were balanced at the end of the day
- Implemented service improvement initiatives that boosted guest satisfaction significantly.
- Assisted front office manager in developing and implementing operational policies and procedures, ensuring streamlined front office operations.
- Conducted daily briefings with front office staff, reviewing occupancy status, arrivals, departures, and special requests.
- Trained new employees on hotel policies and front office procedures, enhancing team knowledge and compliance.
Hotel Desk Supervisor
Riu Hotels & Resorts (Palace Jamaica)
Montego Bay, Jamaica
02.2015 - 12.2016
- Streamlined guest check-in and check-out processes to improve service speed and guest satisfaction.
- Ensured adherence to customer service standards for optimal guest experiences.
- Maintained precise records of guest bookings and payments to support financial accuracy and reporting.
- Conducted comprehensive financial audits to ensure compliance with regulations.
- Ensure credit and cash transactions were balanced at the end of the day
Treasury Accountant
Riu Hotels & Resorts
Montego Bay, Jamaica
11.2014 - 02.2015
- Managed daily cash flow and bank transactions for multiple hotel properties.
- Reconciled accounts payable and receivable to maintain accurate financial records.
- Assisted in budgeting and forecasting processes to enhance operational efficiency.
- Ensured timely payments per terms specified in loan documents or contracts.
Customer Support Specialist
Delta Airlines
Montego Bay, Jamaica
04.2011 - 06.2012
- Guided passengers through check-in and boarding procedures, facilitating timely departures.
- Assisted passengers with flight reservations and itinerary modifications, enhancing overall travel experience.
- Addressed escalated issues with professionalism and empathy.
- Collaborated with team members to develop strategies that enhanced customer satisfaction metrics.
Education
Associate of Arts - Business Studies
Montego Bay Community College
Montego Bay,Jamaica05-2014
High School Diploma -
Harrison Memorial High
Montego Bay, Jamaica07-2007
Skills
- Client management
- Budget management
- Performance reporting
- Operational policy development
- Task prioritization
- Sales strategies
- Team leadership
- Training and mentoring
- Issue resolution
- Auditing
- Closure cash and credit transaction
Accomplishments
- Assistant Manger of the year 2018 and 2022
- Promoted to Assistant Desk Manager 2017
- Employee of the Month 2016
- Promoted to Desk Supervisor 2017
- Most Improved Agent 2011 (Delta Airlines)
Timeline
Hotel Desk Manager
Riu Hotels & Resorts (Reggae)
01.2023 - 03.2024
Hotel Desk Assistant Manager
Riu Hotels & Resorts (Palace Jamaica)
01.2017 - 12.2022
Hotel Desk Supervisor
Riu Hotels & Resorts (Palace Jamaica)
02.2015 - 12.2016
Treasury Accountant
Riu Hotels & Resorts
11.2014 - 02.2015
Customer Support Specialist
Delta Airlines
04.2011 - 06.2012
Associate of Arts - Business Studies
Montego Bay Community College
High School Diploma -
Harrison Memorial High