Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Timeline
Generic

Ricardo Smith

913 S. Jackson St. Unit #425 Seattle,WA

Summary

Results-oriented professional with extensive knowledge of program and agency requirements pertaining to city, state, and federal programs. Skilled in intake, interviewing, referral, data collection/maintenance, and record keeping. Recognized for providing excellent customer service and effectively working with clients in crisis situations. Excels at building customer loyalty and generating repeat business opportunities.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Customer Experience Supervisor

Saks OFF 5TH
Seattle, WA
07.2022 - 08.2024
  • Consistently greet customers and educate them on current promotions
  • Complete the markdown process in a timely manner with accuracy and according to company standards
  • Sign/advertise merchandise accurately according to directive and current promotions
  • Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards
  • Used product knowledge and customer insights to recommend suitable merchandise choices, helping customers find the perfect items in the fitting room.
  • Collaborated with store management team to coordinate marketing and promotional campaigns, as well as staff schedules and activities.
  • Resolved customer issues while upholding core values of trust, integrity, and respect
  • Fostered trust among clients and staff, resulting in recurring business and committed colleagues
  • Maintained sales-floor standards, ensuring proper replenishment and presentation, while keeping the department clean and maintaining its general appearance.
  • Provided support during training for the implementation of new company programs, procedures, and technologies.
  • Demonstrated sales expertise by training others in successful selling methods resulting in exceeding company goals
  • Ensure associate and customer safety by strictly following Asset Protection control and compliance procedures, while keeping up-to-date with Health and Safety protocols along with Emergency procedures
  • Completed tasks and special projects assigned by store leadership with efficiency

Contact Service Representative

Department of Treasury
Seattle, WA
11.2021 - 07.2022
  • Utilized advanced interview methods to analyze personal situations and objectives for optimal solutions.
  • Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draws out information the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensure compliance with reporting and disclosure requirements.
  • Validated accuracy of records with keen attention to detail while upholding ethical standards.
  • Developed, analyzed, and evaluated information pertaining to record research and inquiry nature, resulting in informed advice, inquiries resolution, problem-solving, and regulatory compliance.
  • Analyzed varied sources of income, including self-employment and itemized personal and business expense deductions. Provided comprehensive recommendations for achieving voluntary tax compliance.

Michael Kors RTW Sales Colleague

Macy's
Seattle, WA.
11.2012 - 02.2020
  • Customer service priority and selling priority.
  • Demonstrated strong ability to work in a learning environment while emphasizing teamwork.
  • Drive to meet and exceed performance expectations.
  • Strong sense of pride and responsibility for the maintenance of department areas.
  • Organized product displays showcasing latest designs to draw in customers and increase revenue.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Provided in-depth information on product features so customers could make educated buying decisions.

Energy Program Intake Specialist

Hopelink
Redmond, WA.
01.2010 - 09.2011
  • Determines client eligibility and conducts interviews for the Energy Assistance programs.
  • Enforces agency and program eligibility requirements and policies.
  • Responded to emergency situations and provided guidance and advocacy to meet immediate needs; referred clients to other Hopelink programs and community resources as appropriate.
  • Travel to other centers and locations to provide intakes and attend meetings and/or trainings, as needed.
  • Implemented LIHEAP and PSE HELP program policies to ensure compliance with the department's standards.
  • Authorize specific assistance dollars for clients according to LIHEAP and PSE HELP program guidelines.
  • Adapted communication style to interact respectfully across diverse cultures, languages, ages, genders, ethnicities and religions.

Assistant Program Director

Central Area Motivation Program
Seattle, WA.
01.2006 - 01.2009
  • Served as Food Bank Coordinator.
  • Managed the Federal Low Income Home Energy Assistance Program efficiently.
  • Served as agency Compliance Officer for reporting to the federal Community Services Block Grant contract.
  • Reinforced agency policies and procedures.
  • Trained, supervised, and assessed team members, volunteers, and participants in community service.
  • Coordinated and facilitated staff meetings.
  • Monitored and evaluated program goals and objectives on an ongoing basis to ensure delivery of client services that are in line with contract obligations.
  • Participated in the development of program initiatives.
  • Suggested and implemented systematic changes to program processes.
  • Prepared program related documents, reports and statistical data for reporting to the Department of Commerce.
  • Represented CAMP at meetings and public functions as directed by the Program Director and provided written summaries of events.
  • Provide direct client service as needed.
  • Directed and assisted Lead CSRs and Program Specialist with workload overflow.
  • Other duties as assigned by the Program Director.

Program Specialist

Seattle Goodwill
Dearborn, Seattle, WA
01.2005 - 01.2006
  • Registrar for the Job Training and Education Program.
  • Food Stamp and Employment Training (FSET) Administrator for Pilot Program with the Department of Social and Health Services.
  • Assisted Director of the Job Training and Education Department in various duties.

Area Manager

S & G Entertainment
Seattle, WA
01.2003 - 01.2005
  • Responsible for the development of well trained, motivated, professional staff focusing on exceeding sales goals through excellent customer service.
  • Maintaining corporate merchandising operation standards.
  • Open to close.
  • Inventory and cash management.
  • Retail buyer.

Program Intake Representative

City of Seattle
Seattle, WA
01.1993 - 01.2002
  • Performed intake and certified low-income households for various utility-based programs including Low Income Special Utility Rates (Rate27) and Project Share.
  • Lead in creating new Rate 27 database and its maintenance.
  • Lead computer operator in retrieval and entering of information into the Rate 27 database.
  • Responsible for reporting and reconciling accounts with Seattle City Light and the Seattle Water Department.
  • Provide information on citywide energy assistance programs to clients who are facing disconnection of electrical service.
  • Conducted phone and in-home screenings to determine eligibility.
  • Engaged with other organizations to assist households during times of crisis.

Education

High School Diploma -

Shoreline High School

Business Administration Candidate

Seattle Central Community College

Skills

  • Departmental Procedures
  • Retail Operations
  • Building brand awareness
  • Effective Communication
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Administrative Documentation
  • Records Organization

References

References

Accomplishments

  • At Macy's I was awarded as a Magic Maker of the year from 2015 through 2020. This award is given to colleagues that are top 20 in overall store sales and percentage of new credit card applications opened.
  • Served on the Seattle Food Coalition Executive Committee.

Certification

Certification from Department of Health and Human Services "Introduction to Results-Oriented Management and Accountability Community Action Agencies" June 2007

Certification from Non Profit Staff Development Coalition "Engaging your Employees" July 2008

Timeline

Customer Experience Supervisor

Saks OFF 5TH
07.2022 - 08.2024

Contact Service Representative

Department of Treasury
11.2021 - 07.2022

Michael Kors RTW Sales Colleague

Macy's
11.2012 - 02.2020

Energy Program Intake Specialist

Hopelink
01.2010 - 09.2011

Assistant Program Director

Central Area Motivation Program
01.2006 - 01.2009

Program Specialist

Seattle Goodwill
01.2005 - 01.2006

Area Manager

S & G Entertainment
01.2003 - 01.2005

Program Intake Representative

City of Seattle
01.1993 - 01.2002

High School Diploma -

Shoreline High School

Business Administration Candidate

Seattle Central Community College

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Ricardo Smith