Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
References
Timeline
Generic

Ricardo Sosa

La Verne,CA

Summary

Hardworking Imaging Engineer with customer service, multitasking and time management abilities. Devoted to giving every customer a positive experience. With a combined 16 years of experience supporting Radiology and Radiation Oncology I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Imaging System Engineer

Keck Medicine Of USC
Los Angeles, CA
09.2020 - Current
  • Responsible for successful administration and support of the enterprise-wide clinical imaging system, ensuring seamless operations and responsiveness to customer needs on a 24x7 basis, particularly focusing on Radiology and Radiation Oncology expertise.
  • Led a multiple comprehensive upgrade initiatives for the enterprise Radiology Fuji Synapse PACS, and Radiology and Radiation Oncology centered applications; both in a Citrix and Locally hosted environments. Overseeing all phases of the project from initial planning to post-implementation support, leveraging expert application knowledge of designing, installing, maintaining, and configuring clinical imaging systems, including RIS, PACS, Voice Dictation, Imaging algorithmic AI, and dimensional post-processing.
  • Ensured leadership and operational stakeholders were kept up-to-date on strategy development, issue escalation, project timelines, and resource constraints by delivering timely status updates and facilitating issue collection, resolution, and update meetings, showcasing superior documentation skills and the ability to adapt well to rapid change.
  • Maintained solid project management and technical competence for assigned solutions, managing complex initiatives simultaneously and ensuring integration and interaction of all supported systems, including troubleshooting issues with imaging workflow from modalities.
  • Helped guide imaging architects, analysts, and engineers in analyzing issues, identifying root causes, and developing and recommending key work products, demonstrating expert-level analytical ability to find solutions to difficult technical or administrative problems.
  • Influenced the enhancement of processes, procedures, and workflows for the enterprise clinical imaging environment, partnering with leadership across the IT department to build imaging support competencies and alignment of resources, particularly focusing on troubleshooting issues with planning and reconstruction applications such as MIM, IB Neuro, Vitrea, TraumaCad and Varian- Aria/Eclipse/Data Admin.
  • Participated in organizing and leading efforts across various healthcare imaging environments, both in development and in production for upgrades to new medical imaging product solutions, showcasing the ability to shift easily between different technical and informatics roles as required by the situation.
  • Managed user accounts on the domain controller using Active Directory services and Group Policy Objects.
  • Monitored server performance metrics such as CPU utilization, memory usage using various tools.
  • Analyzed system logs to identify potential issues or bottlenecks in order to take corrective action in a timely manner.
  • Leveraged the use of Secuirty tools such as Forescout, an enterprise NAC (Network Access Control) application to identify potential vLAN segmentations that could interrupt connectivity and impact Radiology patient care.
  • Worked closely with networking and Info secuirty engineers to troubleshoot latency or application issues pertaining to performance.

Imaging Services System Coordinator

Emanate Health
West Covina, CA
08.2016 - 08.2020
  • Acted as a key onsite IT resource for the implementation and support of medical imaging applications across multiple hospital campuses.
  • Created and maintained accurate records of departmental activities, including personnel documents and project timelines.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Assisted with the preparation of presentations for senior management meetings.
  • Developed and delivered timely status updates to all stakeholders, facilitated issue collection, resolution, and update meetings, and kept all teams apprised of the health of the department imaging functions.
  • Maintained solid project management and technical competence for assigned solutions, grasping the integration and interaction of all supported systems and managing complex initiatives simultaneously.
  • Influenced the enhancement of processes, procedures, and workflows for the enterprise clinical imaging environment, partnering with leadership across the IT department to build imaging support competencies and alignment of resources.
  • Participated in organizing and leading efforts across various healthcare imaging environments, both in development and in production for upgrades to new medical imaging product solutions.
  • Responsible for troubleshoot and maintaining Corepoint Integration with Radiology ITS Meditech EMR system.
  • Served as Core leader in hospital transition Meditech Expanse EMR. Role was to serve as a core team leader and SME for three hospital facilities during the EHR implementation for Radiology.
  • Responsible for DICOM modality Integration and DICOM file transfer. Troubleshoot DICOM image communication and interoperability issues for optimal physician satisfaction and patient care.
  • Provided technical support to staff members regarding software applications and hardware systems.
  • Serve as the Powerscribe administrator for radiology Reporting and Radiology Order and Template manager.
  • Responsible for multiple imaging application including GE centricity PACS IW, Nuance Powerscribe, Meditech Expanse, Dynacad, Siemens Syngo, Vitrea Vital images, RAPID AI software, Microsoft server OS, Hologic mammography viewing software, NovaPACS, NovaRIS, KRONOS and various software applications

Radiology Manager, PACS Administrator

Valley Imaging Center
West Covina, CA
02.2013 - 03.2016
  • Provide support and serve as the primary administrator to multiple radiology applications including GE centricity PACS, Nuance Powerscribe, Medinformatix RIS, Zirmed, Dynacad, Siemens Syngo, Vitrea Vital images, Microsoft server OS, Symantec backup EXE, EMC nodes and various software applications.
  • Primary support for database management of the applications, TCP IP/IP modality configurations, IP and port configurations for image archiving and MWL.
  • Monitor application performance, backups, replication, and data restore and create and grant logins.
  • Ensure efficient workflow in various departments by keeping room turnaround times to a minimum.
  • Ensure efficiency throughout departments by developing and monitoring daily and monthly productivity.
  • Prepare monthly company statistic reports using dashboard OLAP based management software or create queries using Microsoft SQL studio to extract relevant report data.
  • Reviewed current business processes to develop new sustainable technology improvements. • Work closely with billing department personnel to maintain an efficient revenue cycle processes by
  • Work with vendors to ensure system issues are handled appropriately and remain current.
  • Serve as a key onsite IT resource for preliminary implementation and ongoing support of all information systems.
  • Collaborate closely with Radiologists and Administration to identify business challenges and develop plans to resolve challenges.
  • Create new software application user manuals for end users, if needed.
  • Implement, train, and support staff on new application updates and upgrades.
  • Communicated effectively with third party information technology personnel both verbally and in writing.
  • Respond to reported application issues by applying critical thinking skills, technical knowledge, and clinical impact understanding to prioritize, diagnose and remediate respective issues.
  • Ensure efficient workflow in various departments by keeping room turnaround times to a minimum.
  • Managed and supervised imaging technologist.
  • Maintained licensing and certification for MQSA and ACR accreditation.
  • Developed and implemented radiology department policies and procedures.
  • Collaborated with other healthcare departments to coordinate patient care services.
  • Monitored quality assurance activities related to imaging equipment maintenance, radiation dose optimization, and image interpretation accuracy.

MRI Technologist, ARMRIT

Queen of the Valley Hospital
West Covina, CA
06.2006 - 01.2013
  • Performed high quality diagnostic studies on patients according to specified protocols for routine, specialty and research studies.
  • Developed and evaluated new technical procedures including Cardiac MRI.
  • Configured protocols to adhere to ACR criteria to pass and maintain accreditation.
  • Worked closely with reading Radiologists to optimize MRI protocols for referring physicians.
  • Established an understanding of hospital departmental interdependencies
  • Established an interface comprehension of PACS, RIS, and Powerscribe transcription systems.
  • Performed MRI scans of patients utilizing advanced imaging techniques.
  • Assessed patient condition prior to MRI scan and monitored vital signs during procedure.
  • Ensured that all necessary supplies were readily available for successful completion of the scan.
  • Operated MRI scanners in accordance with manufacturer's guidelines and safety standards.
  • Calibrated and adjusted imaging equipment as needed to ensure quality images were produced.

Emergency Medical Technician

American Medical Response, AMR
Cerritos, CA
01.2003 - 01.2007
  • Assisted in providing medical care to patients with life-threatening conditions and injuries.
  • Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
  • Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
  • Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
  • Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
  • Administered medications as prescribed by a physician.
  • Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
  • Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
  • Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
  • Collaborated with other medical professionals to ensure quality of care for all patients.
  • Assessed the scene of an accident or incident before providing medical assistance.
  • Monitored patient status during transport ensuring safety at all times.
  • Documented patient assessment findings in accordance with established protocols.
  • Participated in continuing education courses to maintain certification requirements.
  • Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
  • Provided emotional support and comfort to patients while transporting them to their destination.

Education

Master of Arts - Business Administration in Finance

University of La Verne
La Verne, CA
06-2018

Bachelor of Arts - Business Administration And Management

University of La Verne
La Verne, CA
05-2015

Associate of Arts - Magnetic Resonance Imaging (MRI) Technology

Sonoma College
Petaluma, CA
09-2006

Skills

  • System Troubleshooting
  • Software configuration
  • Image Archiving
  • Radiologic Imaging
  • EHR Software
  • HL7 Corepoint and Cloverleaf interface monitoring
  • DICOM SOP classes, DICOM Tags, and experience with DICOM Enhanced cardiac imaging
  • Cerner ESI and FSI manager
  • Microsoft Suite
  • Workflow Optimization
  • Analytical Skills
  • Documentation And Reporting

Certification

  • Udemy Powershell and Wireshark courses
  • Fuji Synapse PACS Training
  • ARMRIT Certification for MRI
  • Powerscribe 360 Administrator

Languages

Spanish
Professional

References

References available upon request.

Timeline

Imaging System Engineer

Keck Medicine Of USC
09.2020 - Current

Imaging Services System Coordinator

Emanate Health
08.2016 - 08.2020

Radiology Manager, PACS Administrator

Valley Imaging Center
02.2013 - 03.2016

MRI Technologist, ARMRIT

Queen of the Valley Hospital
06.2006 - 01.2013

Emergency Medical Technician

American Medical Response, AMR
01.2003 - 01.2007

Master of Arts - Business Administration in Finance

University of La Verne

Bachelor of Arts - Business Administration And Management

University of La Verne

Associate of Arts - Magnetic Resonance Imaging (MRI) Technology

Sonoma College

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Ricardo Sosa