Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Sosa

North Miami Beach,FL

Summary

Skilled in a few professional backgrounds, such as customer service/hospitality/construction etc. Step smoothly into different roles on daily basis to meet team and project needs. Hardworking individual with 10 years in Bakery industry. Experienced in moving materials, operating machinery and supporting team needs. Focused on helping crews complete skilled work. Hardworking and reliable construction professional with physical stamina and job knowledge to handle any site need. Capable of completing manual jobs and operating any type of equipment. Ready to bring abilities to new team in long-term position. Good data entry and report writing abilities. Energetic, focused and hardworking. Flexible, helpful Cashier with a background as a shift leader and key holder in a large Bakery store for the last 5 years. Hardworking Cashier/Baker/Concessions worker with 10 years in all aspects of store operations, including management, merchandising, cashiering, stocking and staff training and development.

Overview

14
14
years of professional experience

Work History

Restaurant Server

Acqualina Spa & Resort
12.2019 - Current
  • Well menu knowledge, customer service skills, customer satisfaction, merchandised food, checked on guests to verify satisfaction with meals.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Bakery Manager

Riccardo International Bakery
06.2010 - 01.2019
  • Checked freshness of bakery goods, created new recipes, replenished food items, prepared sales reports, coordinated with store employees, designed new bakery menu, followed code dating procedures, supervised vendors, maintained safe area.

Construction Worker

Robert Marble
02.2014 - 11.2014
  • Renovated structures, cleaned roofs, built components, supported project managers..
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Valet Parker

William Island
02.2013 - 06.2013
  • Resolved customer issues, patrolled parking areas, collected fees, directed drivers.
  • Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Used [Software] to record customer name, make and model of vehicle and length of stay, maintaining up-to-date log.
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Inspected vehicles prior to parking and during retrieval to detect damage.
  • Lifted and removed barricades to open or close parking areas.
  • Patrolled area to prevent thefts of parked cars or items in cars.

Stock Person

Citi-Bike
01.2012 - 11.2012
  • Tracked inventory usage, operated forklift, replenished inventory, organized storage.
  • Maintained cleanliness of stock rooms and warehouse spaces, ensuring adherence to company standards and creating an organized work environment.
  • Participated in physical inventory counts periodically, verifying the accuracy of electronic records against actual merchandise quantities on hand.

Concessions Worker

Regal Cinema Entertainment
01.2011 - 12.2011
  • Operated cooking equipment, processed payments, maintained customer service standards, prepared beverages, packaged menu items, answered questions.
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.

Education

High School Diploma -

Miami Beach Senior High
South Beach, FL

Skills

  • Site preparation
  • Hand tool operations
  • Equipment maintenance
  • Materials handling
  • Safety behaviors expertise
  • Customer service skills
  • Quality management systems
  • Excellent customer service
  • Inventory control
  • Inventory monitoring
  • Trained in food safety guidelines
  • Dish preparation
  • Safe food handling
  • Safety standards training
  • Effective multi-tasker

Timeline

Restaurant Server

Acqualina Spa & Resort
12.2019 - Current

Construction Worker

Robert Marble
02.2014 - 11.2014

Valet Parker

William Island
02.2013 - 06.2013

Stock Person

Citi-Bike
01.2012 - 11.2012

Concessions Worker

Regal Cinema Entertainment
01.2011 - 12.2011

Bakery Manager

Riccardo International Bakery
06.2010 - 01.2019

High School Diploma -

Miami Beach Senior High

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Ricardo Sosa