Proactive and caring worker with more than 2 years of experience in customer service with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
• Provided exceptional customer service in a fast-paced fine dining environment, ensuring a memorable dining experience for guests.
• Demonstrated strong communication skills by effectively addressing customer inquiries, concerns, and special requests.
• Maintained a thorough understanding of the menu in detail, including ingredients and preparation methods, to assist customers in making informed decisions.
• Collaborated with kitchen staff and management to ensure prompt and accurate order delivery.
• Handled cash and credit transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift.
• Demonstrated leadership skills by effectively managing a team of 6 employees, ensuring smooth operations during high-volume periods.
• Maintained inventory control and minimized waste through strategic planning and effective utilization of resources.
• Upheld company standards for food quality, cleanliness, and customer service, resulting in consistently high customer satisfaction scores.
• Collaborated with management to develop and implement strategies to increase sales and meet revenue targets.