Summary
Overview
Work History
Education
Skills
Timeline
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Victor Ricardo Thomas

Royal Oak,USA

Summary

Professional driver adept at maintaining high standards and achieving results. Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.

Overview

11
11
years of professional experience

Work History

HILO DRIVER/Material Handler

PENSKE LOGISTICS TJX
07.2024 - Current
  • Loaded and unloaded trailers/trucks.
  • Audited pallets and product pre loading.
  • Self-motivated, with a strong sense of personal respsonsibilty.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Bartender

Detroit Riverfront Conservancy
03.2019 - Current
  • Opened and closed bars along Detroit Riverfront
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Production Line Worker

Cortech Staffing/Faurecia
01.2023 - 12.2023
  • Machine Operator
  • Shipping warehouse
  • Assembled and shipped Ford parts to dealerships nationwide.
  • Welder
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Scanned all incoming/outgoing product and shipping labels.
  • Participated in training sessions to enhance skills and knowledge.

Hiring and Recruiting Manager

Amazon/IHS Services
06.2018 - 03.2019
  • Facilitate application process, background check, new hire packets, orientation and interviews
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Input data for bi-weekly payroll.

Claims & Account Executive

Montway Auto Transport
01.2017 - 12.2017
  • Disputed chargebacks, defended company and its brand via social media, websites and customer feedback
  • Mediated claims process between carrier and customer
  • Proving whether or not any damages were due to the driver's negligence
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on claim information and findings via the driver and/or customer to ensure accurate responsibility.

Billing/Customer Service

Clarity Partners/City of Chicago
01.2016 - 12.2017
  • Providing billing information and breakdown of charges
  • Educated the consumer of city ordinances and policies
  • Provided comparative analysis on metered and non-metered accounts
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Server

The Signature Room
01.2014 - 12.2016
  • Provided excellent service to guests and tourists
  • Educated guests on food and wine menus
  • Up-sell to all eligible items
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Education

Business Administration -

William Tyndale College
Farmington Hills, MI
01.2000

Communications - Psychology

Eastern Michigan University
Ypsilanti, MI
01.1997

Skills

  • Microsoft Office
  • Social media
  • Work remotely
  • Phone skills
  • Interpersonal
  • Oral and written skills
  • Inventory Management
  • Microsoft Word
  • Payroll
  • Scheduling
  • Training
  • Data Entry
  • Office Experience
  • Customer Service
  • Team Building
  • Retail
  • Stocking
  • Valid Driver's license
  • Leadership Experience
  • Flexible schedule
  • Computer Skills
  • Logistics
  • Administrative Experience
  • Organizational Skills
  • Cash Handling
  • Interviewing
  • Multi-line Phone Systems
  • Employee Orientation
  • Account Management
  • Office Management
  • Management
  • Recruiting

Timeline

HILO DRIVER/Material Handler

PENSKE LOGISTICS TJX
07.2024 - Current

Production Line Worker

Cortech Staffing/Faurecia
01.2023 - 12.2023

Bartender

Detroit Riverfront Conservancy
03.2019 - Current

Hiring and Recruiting Manager

Amazon/IHS Services
06.2018 - 03.2019

Claims & Account Executive

Montway Auto Transport
01.2017 - 12.2017

Billing/Customer Service

Clarity Partners/City of Chicago
01.2016 - 12.2017

Server

The Signature Room
01.2014 - 12.2016

Communications - Psychology

Eastern Michigan University

Business Administration -

William Tyndale College

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