Summary
Overview
Work History
Skills
Education
Timeline
Generic

Ricardo Thomas

New York

Summary

Reliable Custodial Maintenance Worker known for high productivity and efficient task completion. Possess specialized skills in sanitation practices, equipment maintenance, and safe chemical handling. Excel in time management, adaptability, and teamwork, ensuring environments are clean, safe, and well-maintained.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Custodial Maintenance Worker

NYCHA - CCD/UCJ QUEENS
New York
08.2025 - 12.2025
  • Maintained cleanliness and sanitation in residential buildings across various locations.
  • Operated cleaning equipment for efficient floor care and surface maintenance.
  • Conducted routine inspections to identify maintenance needs and report issues promptly.
  • Managed waste disposal processes, ensuring compliance with environmental standards.
  • Sweep, mop, and scrub floors; vacuum carpets; empty trash receptacles; clean windows, walls, and ceilings; replenish restroom supplies.
  • Ensure that all areas of the facility are maintained in a neat and orderly fashion at all times.

Call Center Representative

Global Contact Services
New York
01.2023 - 06.2025
  • Assisted customers in resolving issues and inquiries efficiently.
  • Managed high call volumes while maintaining quality service standards.
  • Documented customer interactions accurately in the database system.
  • Collaborated with team members to improve service delivery processes.
  • Handled escalated calls with professionalism and empathy.
  • Participated in training sessions to enhance communication skills and product knowledge.

Skills

  • Cleaning techniques
  • Equipment maintenance
  • Waste management
  • Facility inspections
  • Detail-oriented
  • Facility maintenance
  • Industrial cleaning
  • Safety compliance

Education

GED - Engineering Physics

Grace Outreach Program
2022.07 - 2023.01

Timeline

Custodial Maintenance Worker

NYCHA - CCD/UCJ QUEENS
08.2025 - 12.2025

Call Center Representative

Global Contact Services
01.2023 - 06.2025

GED - Engineering Physics

Grace Outreach Program
2022.07 - 2023.01
Ricardo Thomas