RICARDO VALDEZ
LOS ANGELES,CA
Summary
Successful Operational Specialist, Independent Contractor, and Sole Proprietor with over 7 years of experience in Logistics, Supply Chain, Customer Service and Retail. Implementing cost control measures to ensure operation exceeds company goals, optimizing key performance indicators through management performance, staff management, loss control and inventory management initiatives and merchandising, while creating a safe unified work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Specialist Ocean Import/Export Agent
Deutsche Post DHL
Torrance, CA
05.2022 - Current
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Entered shipping information into CargoWise1 and estimated freight and postal rates.
- Assist in troubleshooting issues with US Customs Entries and Other Government Agency entries.
- Prioritize dispatches based on customer requirements & shipment specifics
Operations Specialist
Office Depot Office Max
Garden Grove, CA
04.2016 - 04.2022
- Administered operations to ensure policies are adhered to and understood by operation team
- Directed staff development initiatives to optimize productivity and revenue potential through development of soft and hard skills to operation team
- Cultivated strong knowledge of Supply Chain and Inventory Management Systems, through adjusting inventory availability and reducing stock manual mark outs
- Identified plans and resources required to meet project goals and objectives.
- Tracked and analyzed reports to determine needed improvements.
- Analyzing inventory data categorizing and organizing inventory for efficient storage and picking, reducing travel time shipping and handling cost.
- Generated reports of findings to help management with making key decisions.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
Contractor
Door Dash Inc
Los Angeles, CA
06.2015 - Current
- Implement client relation management by working white label logistic and ensuring client’s needs are met
- Calculate offering dollar value per mileage transportation and waiting time from vendor to maximize profits and decline losses
- Evaluate Door Dash ratings, client’s constructive criticism and feedback from vendors to improve quality service
- Accounting deductible expenses such as mileage reimbursement, cost of gas and maintenance.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Sole Proprietor
Guerreo
Mexico City, MX
01.2018 - Current
- Operate and manage a local Cyber Cafe using strategies such as production, pricing, placing and promotion
- Networking with companies such as Coca Cola, Telcel and Mercado Libre, among promoting business on social platforms
- Budgeting operational costs and income records oversewing surplus, balanced and deficit budgets to project and determine profitability
- Updating and filing costumer’s data for business analytics and identifying new opportunities for business growth and development.
Education
No Degree - Civil Engineering
Long Beach City College
Long Beach, CAGED -
California High School Equivalency
Los Angeles, CA06.2013
Skills
- Executive Team Leadership
- Project Management
- Staff Management
- Budget Development and Management
- Inventory Control Report
- Administration and Reporting
- Customer Service
- CargoWise ediEnterprise
- Epicor WMS
- Microsoft Office Applications
- Time Management
- Strong verbal and written communication
Certification
- Google Certified Project Management
Languages
Spanish
Native or Bilingual
Timeline
Operations Specialist Ocean Import/Export Agent
Deutsche Post DHL
05.2022 - Current
Sole Proprietor
Guerreo
01.2018 - Current
Operations Specialist
Office Depot Office Max
04.2016 - 04.2022
Contractor
Door Dash Inc
06.2015 - Current
No Degree - Civil Engineering
Long Beach City College
GED -
California High School Equivalency