Ricardo Valdez Perales
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
Work History
Team Lead
Carvana Inspection Center/ Adesa Auto Auction
08.2021 - 11.2023
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Directed and supervised team of 3 engaged in inspections and professional development.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Audited team performance and compliance with Carvana and NAAA standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Vehicle Conditioning Associate
Carvana Inspection Center
10.2020 - 08.2021
- Inspection of lot vehicles; detailing trim, condition of exterior and interior panels
- Determining the level of damage to the vehicle before being submitted in reports to which will be uploaded for sale
- Working among other inspectors and ensuring that daily quota is met along with helping among other additional duties needing to be handled.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
Wholesale Associate
Carvana Inspection Center
04.2019 - 10.2020
- Worked in automated stock and maintained a lot of wholesale vehicles
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Recorded daily activities for inventory control.
- All wholesale vehicles were subjected to production procedures including de-trash, vacuum, wash, light maintenance, and data collection
- Working in an outdoor environment along with additional assignments as needed.
Forklift Operator
Capstone Logistics LLC.
01.2019 - 04.2019
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Shipping Department/Loading and Unloading
Falcon Farms Distribution Center
02.2018 - 01.2019
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Reviewed paperwork to determine priorities and set schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Developed useful shipping systems to establish cost-effective delivery of products.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Met or exceeded production goals and objectives by following strict procedures.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Center Sales Agent
U-Haul Corporate Center
05.2017 - 01.2018
- Assigned to help store locations make reservations and answer calls to the best of employee's abilities and assist customers with any questions they had
- Including processing payments and keeping customers satisfactory to a high degree.
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Advised customers about new products and assisted customers in determining best product for needs.
- Used U-Haul booking program to prepare sales reports containing customer information related to products and services purchased.
- Participate in ongoing continuous U-Haul education through U-Haul University
Education
No Degree - Education
Estrella Community College
Avondale, AZ11.2027
High School Diploma -
Copper Canyon High School
Glendale05.2016
Skills
- Schedule Management
- Production Monitoring
- Regulatory Compliance
- Performance Monitoring
- Workplace Safety
- Quality Control
- Complaint Resolution
- Knowledgeable in Microsoft
- Employee Evaluation
- Work Planning
- Team Supervision
- SMART Goals
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Team Lead
Carvana Inspection Center/ Adesa Auto Auction
08.2021 - 11.2023
Vehicle Conditioning Associate
Carvana Inspection Center
10.2020 - 08.2021
Wholesale Associate
Carvana Inspection Center
04.2019 - 10.2020
Forklift Operator
Capstone Logistics LLC.
01.2019 - 04.2019
Shipping Department/Loading and Unloading
Falcon Farms Distribution Center
02.2018 - 01.2019
Center Sales Agent
U-Haul Corporate Center
05.2017 - 01.2018
No Degree - Education
Estrella Community College
High School Diploma -
Copper Canyon High School
Similar Profiles
Andrew BrucklerAndrew Bruckler
Automotive Service Technician and Analyst at ADESA Auto Auction/CarvanaAutomotive Service Technician and Analyst at ADESA Auto Auction/Carvana
John ModzelewskiJohn Modzelewski
Account Executive at ADESA Auto Auction / CarvanaAccount Executive at ADESA Auto Auction / Carvana
Ian E. SteinIan E. Stein
Relationship Manager at Carvana/Adesa Auction ServiceRelationship Manager at Carvana/Adesa Auction Service