Ricardo Vargas
Orlando,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Food Runner
Chroma Modern Bar + Kitchen
08.2023 - Current
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
Food Runner
Park Pizza And Brewing Company
12.2022 - 08.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted customers with carry-out service.
Account Executive/Co-Founder
Goodyear Agency
04.2020 - 12.2022
- Sourced new revenue streams and client contacts to bring in business
- Managed full project life cycle for clients and ensured top-quality deliveries
- Coordinated with development and quality assurance teams to maintain schedules
- Maintained customer loyalty to guarantee continued business growth
- Actively listened to client objectives and concerns to maximize satisfaction
- Advise clients on attainable goals and develop project plans
Telesales Agent
TTECH - Centene
07.2019 - 03.2020
- Answered questions about company offerings with knowledgeable responses about products and services.
- Conducted database research to identify potential leads and determine contact information.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Qualified leads and set up customer appointments for outside sales team.
- Called prospective customers in designated market area to qualify leads.
- Built relationships with customers using strong persuasion and active listening skills.
Insurance Agent
Star Agency
04.2018 - 05.2019
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Cross-sold insurance products to existing clients to reach sales targets.
Skills
- Customer Care
- Sales Strategy
- Business Development
- Time Management
- Food Plating and Presentation
- Safe Handling Standards
- Anticipating Customer Needs
- Bussing Tables
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Food Runner
Chroma Modern Bar + Kitchen
08.2023 - Current
Food Runner
Park Pizza And Brewing Company
12.2022 - 08.2023
Account Executive/Co-Founder
Goodyear Agency
04.2020 - 12.2022
Telesales Agent
TTECH - Centene
07.2019 - 03.2020
Insurance Agent
Star Agency
04.2018 - 05.2019
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