Ricardo Vargas
Garland,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance for over four and a half years. Proactive and hardworking individual focused on continuous operational improvement. Package handler trainer/manager and talented leader, experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Managed to maintain order and keep up to standards when managing different areas. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Package Handler Trainer
Fed Ex Ground
11.2023 - Current
- Enhanced team efficiency by developing and implementing comprehensive training programs for package handlers.
- Streamlined workflow processes for improved productivity by identifying areas of improvement in package handling procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Mentored new hires, resulting in strong staff development and increased productivity.
- Managed over 20-30 employees per day maintaining performance and productivity.
Package Handler
Fed Ex Ground
10.2023 - 11.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
Store Manager
Panda Express
03.2022 - 09.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Front of House Employee
Panda Express
10.2021 - 03.2022
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
Store Manager
Kroger
09.2018 - 08.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Cashier
Kroger
03.2018 - 09.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Skyline High School
Dallas, TX05.2022
Skills
- Multitasking
- Performance Evaluation
- Effective Communication
- Leadership
- High-Pressure Environments
- Communication
- Adaptable and Flexible
- Staff Training
- Solution Development
- Performance Monitoring
- Decision Making
Accomplishments
- Package Handler Trainer of the Month-2023
- Package Handler Trainer of the Month-2023
- Package Handler of the Month-2022
Timeline
Package Handler Trainer
Fed Ex Ground
11.2023 - Current
Package Handler
Fed Ex Ground
10.2023 - 11.2023
Store Manager
Panda Express
03.2022 - 09.2023
Front of House Employee
Panda Express
10.2021 - 03.2022
Store Manager
Kroger
09.2018 - 08.2021
Cashier
Kroger
03.2018 - 09.2018
High School Diploma -
Skyline High School
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