RICARDO VARGAS
MIAMI BEACH
Summary
Dynamic sales professional with a proven track record at Mercedes-Benz of Pembroke Pines, excelling in customer service and sales experience. Leveraged expert product knowledge and persuasive communication to consistently exceed sales targets, enhancing customer loyalty through customized solutions. Skilled in building rapport and collaborating with teams to achieve goals, demonstrating a unique blend of brand awareness and customer service expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Advisor
Mercedes-Benz of Pembroke Pines
12.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Car Sales Advisor
Mercedes-Benz of Miami
04.2014 - 12.2021
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Achieved consistent recognition for surpassing sales targets through dedication and commitment to excellence in client interactions.
- Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
- Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
- Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
- Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
- Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
- Consistently exceeded monthly sales goals by employing effective closing techniques during negotiations with customers.
- Responded to customer enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Car Sales Associate
Mercedes-Benz of Pompano Beach
01.2013 - 04.2014
- Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
- Maintained up-to-date knowledge of inventory, ensuring accurate information was provided to potential buyers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Used in-store system to locate inventory and place special orders for customers.
- Developed tailored presentations for each client, showcasing vehicles that best fit their needs and desires.
- Conducted thorough vehicle walk-arounds and test drives, highlighting key features and benefits to prospective buyers.
- Streamlined paperwork processes for faster transaction completion times, improving customer experience.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Answered telephone and email inquiries from potential customers.
Education
Associate of Arts - Pre-Pharmacy
Miami Dade College
Miami, FLNo Degree - Electrical, Electronics And Communications Engineering
ATI
Fort Lauderdale, FL06-2002
High School Diploma -
Our Lady of Mercy
Lima-Peru12-1980
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
Accomplishments
- Ranked # One Sales Person in Sales for two consecutive months.
- Managed 15+ opportunities per month.
- Always excelling to be one of the top 5 Store Producer.
Certification
- Certified Sales Professional (CSP)
- Mercedes-Benz USA Certified Sales Associate
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Advisor
Mercedes-Benz of Pembroke Pines
12.2021 - Current
Car Sales Advisor
Mercedes-Benz of Miami
04.2014 - 12.2021
Car Sales Associate
Mercedes-Benz of Pompano Beach
01.2013 - 04.2014
Associate of Arts - Pre-Pharmacy
Miami Dade College
No Degree - Electrical, Electronics And Communications Engineering
ATI
High School Diploma -
Our Lady of Mercy
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