RICARDO VEGA
Relief Hotel Operations Manager
Las Vegas,NV
Summary
Professional and industrious Associate, bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Relief Hotel Operations Manager
New York, New York Hotel And Casino
Las Vegas, NV
02.2023 - Current
- Supervised team of 25 front desk agents // guest services agents and helped to resolve issues arising during shifts.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Evaluated and promptly resolved lodging facility operational issues.
Guest Services Representative
New York, New York Hotel And Casino
Las Vegas, NV
01.2023 - Current
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Utilized following computer systems: Opera, Okta, Smart Q, Alice, Fraud Check, Hotsos, Expedia, Autocab
VIP Lounge Representative
New York, New York Hotel & Casino
Las Vegas, NV
07.2022 - Current
- Welcomed estimate of 30-50 guests daily pleasantly and confirmed reservations and identification.
- Used internal software Opera to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Dress up VIP lounge - stocked drinks, laid out pastries, organize coffee / tea stations, prepped wine and beer.
- Review guest comments ensuring potential room changes were made, confirming room blocks, booking limousine pick up's / drop offs using Autocab.
- Liaise with housekeeping and maintenance staff to address requests and complaints made by guests using Hotsos, and Alice programs.
- Calculate billings and post charges to room accounts, review charges with guests at checkout.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Event Designer
CANVAS Events
Las Vegas, NV
03.2021 - Current
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches per design creation.
- Executed on-time and under-budget projects for senior leadership.
- Participate in brainstorming sessions, environmental planning, and department meetings.
- Conceptualize designs for broad range of promotional activations; "Operating systems used; Adobe Illustrator, Adobe Photoshop".
Director of First Impressions
Mark Sherman CPA
Las Vegas, NV
10.2021 - 08.2022
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Kept reception area clean and neat to give visitors positive first impression.
Front Desk / Concierge Agent
The Allure Apartments
Las Vegas, NV
10.2019 - 10.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by residents.
- Answered customer telephone calls promptly and appropriately handled needs.
- Performed water checks for vacationing residents
- Monitor perimeter and amenities of property using LuxRiot EVO system
Key Holder /Sales Consultant
John Varvatos
Las Vegas, NV
09.2018 - 08.2019
- Opened and closed store
- Operated safe and banked cashier tills
- Implemented up-selling strategies, encompassing recommendation of accessories and lifestyle purchases.
- Responded to telephone and in-person requests for information.
- Assisted in inventory audits
Senior Design Manager
Claire's Stores Inc
Hoffman Estates, IL
01.2010 - 04.2018
- Spearheaded design process to align with client specifications and budget.
- Managed and expedited complex projects worth $25,000,000.00 in revenue.
- Chaired design team meetings and issued action items.
- Partnered with factories to drive change by evaluating methodologies, tools and templates at enterprise level.
- Provided cost-effective technical solutions.
- Researched design trends, technology and processes and directed work of design team.
- Recruited and developed employees for Handbags, Soft Accessories, Small Leather Goods, Cold Weather, Cosmetics, and Tech departments for both Claire's and Icing Brands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention through research and development trips, and Oversees travel.
Education
No Degree - Event Planning
The International School of Hospitality
Las Vegas, NV 01.2019 - 05.2019
No Degree - Events Management And Production
Ashworth College
Peachtree Corners, GA 11.2017 - 03.2018
Bachelor's of Fine Arts - Fashion Design
Parsons School of Design
New York, NY 08.1994 - 05.1998
Skills
Customer and client relations
Office administration
Staff Management
Scheduling
Training and Development
Adobe Suite
Microsoft Suite
Photography
Hand Illustration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Relief Hotel Operations Manager
New York, New York Hotel And Casino
02.2023 - Current
Guest Services Representative
New York, New York Hotel And Casino
01.2023 - Current
VIP Lounge Representative
New York, New York Hotel & Casino
07.2022 - Current
Director of First Impressions
Mark Sherman CPA
10.2021 - 08.2022
Event Designer
CANVAS Events
03.2021 - Current
Front Desk / Concierge Agent
The Allure Apartments
10.2019 - 10.2021
No Degree - Event Planning
The International School of Hospitality
01.2019 - 05.2019
Key Holder /Sales Consultant
John Varvatos
09.2018 - 08.2019
No Degree - Events Management And Production
Ashworth College
11.2017 - 03.2018
Senior Design Manager
Claire's Stores Inc
01.2010 - 04.2018
Bachelor's of Fine Arts - Fashion Design
Parsons School of Design
08.1994 - 05.1998