Ricardo Victor
Cleveland,OH
Summary
Versatile, high-energy Human Resources professional who supports and enhances Human Resources & Operations initiatives by driving results and contributing to team efforts by accomplishing established goals. Ricardo has over 10 years of experience managing operations with a strong human resource background in functions and enhancing strategic processes. Excellence in recruitment strategies, process improvements, employee development, and compliance with company policies. Ricardo has an in-depth understanding of financial goals and the implementation of company directives. Ricardo continually increases operating efficiency, aiding in the implementation, execution, and ongoing validation of standard business processes. Ricardo specializes in new program start-ups and existing program improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Team Leader, Human Resources
Target
04.2021 - Current
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Assisted with employee development program design and execution and advanced initiatives to encourage staff participation.
- Oversaw investigations for employment-related claims and provided investigation and consultation support to managers.
- Coordinated recruiting and onboarding processes and communicated offers of employment to candidates.
- Partnered with external stakeholders to provide human resource solutions that developed leaders, attracted and built quality workforce and transformed company into high performing organization.
- Led, directed and managed innovative and comprehensive HR products and services delivery that served to frame and advance company mission.
Human Resources Administrative Officer
Confidential Employer
10.2020 - 04.2021
- Managed applicant tracking system to keep records updated with appropriate dispositions.
- Streamlined recruiting and hiring process by directing interviews, applicant screening and reference verifications.
- Implemented departmental policies and procedures and explained regulations and legal limitations to employees and management.
- Prepared and developed human resources information for employee handbooks and administrative publications to facilitate onboarding.
- Reviewed staff training needs and issued proposals to meet identified needs of re-profiling and development.
- Coordinated benefit programs and maintained updated, complete and accurate records with benefit providers.
- Conducted employee relations activities and attended meetings with management and employee to resolve human resource issues.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
Regional Director of Recruiting
Hire Quest LLC
04.2019 - 10.2020
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Managed recruitment team and trained and mentored new advisors.
- Recruited top talent to maximize profitability.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Human Resources Generalist Manager
Huntington Ingalls Industries
11.2017 - 04.2019
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Guided clients in navigating complexities of international compensation considerations leveraging understanding of diverse cultural and socio-economic issues, local labor laws, taxation and employee expectations.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Performed evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation.
- Helped HR teams interpret compensation policies for developing staff benefits and salaries.
- Created rewards and recognition programs for acknowledging employees' achievements.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
Regional Corporate Auditor
Cash America
04.2016 - 04.2017
- Followed established auditing processes to meet internal and regulatory requirements.
- Communicated with auditees staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Analyzed data and findings to prepare reports detailing financial information.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
District Operations Manager
Dollar Tree Stores
05.2013 - 05.2016
- Traveled to over 13 locations per week to manage each store and perform reviews of individual managers and employees.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Collaborated with cross-functional teams to align operations with corporate objectives.
District Manager
ACE Cash Express Inc.
04.2012 - 04.2013
- Supervised 11 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
Education
Doctor of Business Administration - Business Administration And Management
Jacksonville University
Jacksonville, FL06.2020
MBA - Business Administration And Management
Pennsylvania State University
University Park, PA06.2015
Bachelor of Arts - Business Administration And Management
Kent State University
Kent, OH05.2013
Skills
- Performance Appraisal Systems
- Labor Legislation
- Analyzing and Modifying Compensation
- Applicant Qualification
- Training Programs
- Compensation and Benefits Administration
- Leave of Absence Transitions
- Industry-Specific HR Regulations
- Labor Relations Coordination
- Human Resource Information System (HRIS)
- Unemployment Claims
- Compensation Analysis
- Compensation Research
- Wages and Salary
- Microsoft Excel
Certification
SHRM Senior Certified Professional (SHRM-SCP) Association for Project Management (APM) Confronting Bias - 2020 Creating a Positive and Healthy Work Environment - 2020 Cultivating Cultural Competence and Inclusion - 2020 Diversity Recruiting - 2020 Developing a Diversity Inclusion and Belonging Program - 2020 Employee Experience - 2020 Inclusive Leadership - 2020 Managing Employee Problems - 2019 Strategic Management of Employee Relations – 2019
Affiliations
Inclusive Conversations Facilitation - 2019. Member, Small Business Association Member, Alumni Association Member. SHRM Member. National Black MBA Association Member, Council of Supply Chain Management Professionals Member, Association for Supply Chain Management Professionals Member, Association for Talent Development .
Languages
Arabic
Full Professional
Spanish
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Executive Team Leader, Human Resources
Target
04.2021 - Current
Human Resources Administrative Officer
Confidential Employer
10.2020 - 04.2021
Regional Director of Recruiting
Hire Quest LLC
04.2019 - 10.2020
Human Resources Generalist Manager
Huntington Ingalls Industries
11.2017 - 04.2019
Regional Corporate Auditor
Cash America
04.2016 - 04.2017
District Operations Manager
Dollar Tree Stores
05.2013 - 05.2016
District Manager
ACE Cash Express Inc.
04.2012 - 04.2013
Doctor of Business Administration - Business Administration And Management
Jacksonville University
MBA - Business Administration And Management
Pennsylvania State University
Bachelor of Arts - Business Administration And Management
Kent State University