Ricardo Vidal
Brownsville
Summary
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Solutions-focused Aviation Ordnanceman well-educated in proper protocols for stowing, assembling and loading aerial mines, torpedoes, missiles and rockets. Comprehensive experience testing and maintaining air-launched guided missiles. Adept at supervising operation of aviation ordnance shops, armories and stowage facilities.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Personal Security Officer
Paragon SystemsInc
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Aviation Ordnanceman
US Navy
12.2018 - 12.2023
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Expedited mission preparation by assisting in the timely requisition, receipt, and issue of aviation ordnance materials.
- Increased accuracy in munitions tracking by maintaining detailed records of all ordnance received, stored, issued, and expended.
- Ensured strict compliance with safety regulations during ordnance storage activities to minimize risks associated with hazardous materials handling.
- Inspected, assembled and tested aviation ammunition.
- Educated personnel on safe handling and use of explosives, avoiding injuries.
- Reviewed and inspected explosives manufacturing process to establish quality control standards.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Performed critical maintenance tasks on life-saving equipment such as breathing devices, fire pumps, hoses, nozzles ensuring peak performance during emergencies.
Customer Service Representative
Teleperformance
10.2016 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with healthcare providers to ensure accurate billing practices, reducing disputes and errors.
- Assisted clients in understanding their coverage options, guiding them towards the most suitable plans for their needs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Maintained strict confidentiality while handling sensitive personal data complying with HIPAA regulations.
Education
No Degree - Law Enforcement
Paris Junior College
Paris, TX05-2019
High School Diploma -
Porter High School
Brownsville, TX06-2016
Skills
- Report writing
- Incident reporting
- Security guard license
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Physical fitness
- Emergency response
- Access control
- Relationship building and management
- Conflict resolution techniques
- FLUENT IN [Spanish]
- Document scanning
- Data entry
Timeline
Personal Security Officer
Paragon SystemsInc
04.2024 - Current
Aviation Ordnanceman
US Navy
12.2018 - 12.2023
Customer Service Representative
Teleperformance
10.2016 - 05.2017
No Degree - Law Enforcement
Paris Junior College
High School Diploma -
Porter High School
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