Ricardo Villalon Jr.
Laredo
Summary
Dynamic and adaptable professional with a proven track record at the United States Post Office, showcasing strong work ethic and exceptional problem-solving abilities. Expert in efficient route planning and vehicle maintenance, coupled with outstanding customer service skills. Achieved significant improvements in delivery accuracy and customer satisfaction, proving reliability and punctuality.
Overview
8
8
years of professional experience
Work History
City Carrier Assistant
United States Post Office
02.2022 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Facilitated a positive work environment by fostering effective communication and teamwork among colleagues and supervisors.
- Assisted in training new City Carrier Assistants, sharing best practices for efficient mail delivery operations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Driver
Truck Multiservices LLC
10.2021 - 12.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Truck Loader
Bolaños & Co. Inc
05.2018 - 03.2021
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Reviewed shipping orders for accurate fulfillment.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Used forklift to lift pallets and heavy items into trucks.
- Increased delivery accuracy by double-checking shipment contents against packing lists prior to loading trucks.
- Coordinated with dispatchers and customers to address any discrepancies or special requests related to shipments, ensuring customer satisfaction.
- Trained new hires on proper loading procedures, enhancing overall team performance and reducing errors.
- Ensured accurate inventory management through meticulous record-keeping and tracking of incoming and outgoing shipments.
- Assisted in the development of new loading strategies, leading to increased efficiency and reduced costs.
Rustabout
Bowman Energy Services LLC
07.2019 - 08.2019
- Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
- Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
- Operated various heavy machinery, including forklifts and cranes, for smooth rig operations.
- Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
- Supported drilling operations, setting up and dismantling rig equipment as needed.
- Managed waste materials responsibly, ensuring proper disposal according to environmental regulations.
- Offloaded and loaded crane load and assisted crane operator.
- Assisted with rigging and installation of production equipment, pumps and pipes.
Cook
Burger King
08.2017 - 05.2018
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
United South High School
Laredo, TX06.2018
Skills
- Truck loading
- Geographical awareness
- Vehicle maintenance
- Strong work ethic
- Professional relationships
- Quick decision making
- Organizational growth
- Reliability and punctuality
- Effective communication
- Maintaining confidentiality
- Efficient route planning
- Public relations
- Safe driving techniques
- Package handling expertise
- Safety awareness
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Self motivation
Timeline
City Carrier Assistant
United States Post Office
02.2022 - Current
Driver
Truck Multiservices LLC
10.2021 - 12.2021
Rustabout
Bowman Energy Services LLC
07.2019 - 08.2019
Truck Loader
Bolaños & Co. Inc
05.2018 - 03.2021
Cook
Burger King
08.2017 - 05.2018
High School Diploma -
United South High School
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