Ricardo Villanueva
Tuckahoe,NY
Summary
Ricardo is a reliable shift leader with over 5 years in the hospitality industry. He is an excellent motivational leader who successfully communicates duties and tasks to staff members. Ricardo is dedicated to providing the highest standard of service to customers, ensuring a warm and welcoming restaurant environment.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Sophie's Cuban Cuisine
03.2023 - Current
- Manages 11+ employees and delegates daily tasks, goals and responsibilities.
- Completes store opening and closing procedures and balances daily cash flow.
- Resolves customer complaints and issues. Offers thoughtful solutions to maintain customer satisfaction.
- Trains, interviews and hires new employees.
- Helps store management meet standards of service and quality in daily operations.
- Enforces company policies and regulations with employees.
- Maintains safe, clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducts routine inspections to check quality and compliance with established specifications.
- Documents daily production and materials usage in Toast to track data. (POS)
- Prepares shift summary reports for supervisor and communicates regularly on goals and progress.
Cook /Prep Cook
Oxido
09.2021 - 03.2023
- Prepped and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace.
- Trained and assisted new kitchen staff members.
- Preserved freshness of food by storing in designated containers and storage areas.
- Managed inventory and supply ordering to maintain fully stocked kitchen.
- Received shipments and organized and restocked restaurant pantry.
- Collaborated with the head chef to create seasonal menus and special dishes, offering more variety and selections to customers.
- Created new recipes and updated existing ones to reflect changing trends and customer preferences.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
General Manager
Sophie's Cuban Cuisine
01.2017 - 05.2020
- Developed and implemented strategies to increase sales and profitability.
- Introduced 3rd party delivery applications. (DoorDash, Uber Eats)
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for 20+ employees.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Shift Supervisor
Oxido
10.2016 - 12.2017
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Head Chef
Solo Mexico
01.2015 - 12.2015
- Created recipes and prepared advanced dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Placed orders to restock items to maintain stocked kitchen.
- Arranged for kitchen equipment maintenance and repair when needed.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained well-organized mise en place to keep work consistent.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Mentored kitchen staff to prepare each for demanding roles.
Quality Analyst
Zero Variance
01.2012 - 12.2012
- Produced detailed and relevant reports for use in making business decisions.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated current processes to develop improvement plans.
Shift Supervisor
Collective Solution
12.2010 - 12.2012
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Northeast Metro Tech
Wakefield, MANo Degree - Business Administration
Universidad Privada De San Pedro Sula
HondurasNo Degree - Culinary Arts
ARCAM
Costa RicaSkills
- NYC Food Handling Certification
- Fluent in Spanish and English
- POS Management (Toast, Maitre D)
- Quality Assurance and Control
- High-Volume Production Capabilities
- Food Preparation and Safety
- Business Administration
- Microsoft Office
- Hospitality Service Expertise
- Critical Thinking
- Portion and Cost Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
Sophie's Cuban Cuisine
03.2023 - Current
Cook /Prep Cook
Oxido
09.2021 - 03.2023
General Manager
Sophie's Cuban Cuisine
01.2017 - 05.2020
Shift Supervisor
Oxido
10.2016 - 12.2017
Head Chef
Solo Mexico
01.2015 - 12.2015
Quality Analyst
Zero Variance
01.2012 - 12.2012
Shift Supervisor
Collective Solution
12.2010 - 12.2012
High School Diploma -
Northeast Metro Tech
No Degree - Business Administration
Universidad Privada De San Pedro Sula
No Degree - Culinary Arts
ARCAM
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