ANNETTE VILLANUEVA
Lubbock
Summary
Dedicated administrative and healthcare professional with a strong background in HR onboarding and compliance. Proven track record in enhancing employee engagement and optimizing processes to foster a positive workplace culture and ensure operational efficiency.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Pawnbroker
Pawn Texas
Lubbock
04.2026 - Current
- Assessed customer items for authenticity and value, ensuring fair transactions.
- Assisted customers in understanding loan terms and repayment options.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
- Managed inventory and organized displays to attract customers and improve sales presentation.
- Inspected merchandise to uphold quality standards and enhance customer satisfaction.
Licensed Insurance Agent
Machado Financial Services
Huntsville
01.2021 - Current
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Explained policy details clearly to ensure client understanding and satisfaction.
- Managed client insurance portfolios to ensure compliance and suitability of coverage, enhancing client trust.
- Generated new leads and advised clients while maintaining detailed account records to support ongoing client relationships.
- Processed applications and coordinated with underwriters for timely approvals.
Onboarding Navigator – Human Resources
University Medical Center
Lubbock
05.2024 - 08.2025
- Facilitated onboarding for new hires, promoting integration into UMC culture and operations.
- Coordinated with department managers on start dates, training schedules, and pre-boarding requirements to enhance new hire readiness.
- Acted as primary point of contact for new employees regarding policies, benefits, and organizational resources.
- Conducted HR orientations, verified credentials, and ensured compliance with employment and healthcare regulations.
- Managed employee documentation, including I-9 verification and background screening processes.
- Assisted in HR projects focused on recruitment, retention, and workforce development initiatives.
- Evaluated customer items for authenticity and value during transactions to ensure quality standards.
- Processed transactions accurately using point-of-sale systems while managing store finances.
Patient Access Supervisor / Representative
University Medical Center
Lubbock
01.2019 - 01.2024
- Oversaw workflow management and staff evaluations to support ongoing performance improvement initiatives.
- Trained and supervised registration and admitting staff to enhance operational efficiency in urgent care.
- Supported budget planning, staffing, and departmental strategy with leadership.
- Coordinated onboarding process for new employees, facilitating smooth transition to HR department.
Medical Assistant / Phlebotomist
Covenant Pediatric Urgent Care
Lubbock
01.2017 - 01.2020
- Assisted providers in exams, administered tests (EKG, injections, PFTs) to support patient care, and maintained accurate records.
- Verified insurance and processed billing to ensure smooth patient referrals.
- Supervised onboarding and training for new clinic staff to enhance team integration.
Sales Associate / Customer Service Representative
Stuart's Jewelers
Lubbock
01.2005 - 01.2017
- Managed daily sales and reconciled accounts to ensure accurate financial records while providing high-quality customer service.
- Processed payments and handled customer escalations while supporting marketing campaigns to enhance customer engagement.
- Guided customers in choosing products based on their preferences. in selecting jewelry that matched their preferences.
- Processed sales transactions using point-of-sale systems accurately.
- Maintained inventory levels and organized merchandise displays effectively.
HR Assistant / Recruiter
Kaye Staffing
Lubbock
- Coordinated full-cycle recruitment and onboarding, ensuring compliance with regulations.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Coordinated onboarding activities for new hires, providing necessary training materials.
- Maintained HR documentation accuracy, processed terminations, and compiled unemployment reports.
- Managed employee records using HR software to ensure data accuracy and privacy.
Education
Master's - Healthcare Administration
Wayland Baptist University
Lubbock, TX12-2026
Bachelor of Science -
Wayland Baptist University
Lubbock, TX01-2019
Skills
- HR Onboarding, Compliance & Employee Relations
- HRIS Systems (Workday, Kronos) & Payroll Administration
- Recruitment Coordination & Training Facilitation
- Accounts Payable, Invoice Processing & Financial Reconciliation
- Payment Posting, Receivables & Cash Flow Management
- Insurance Verification, Underwriting & Claims Processing
- Inventory Control, Order Processing & Store Audits
- Vendor Management, Contract Preparation & Negotiation
- Financial Reporting, General Ledger & QuickBooks
- Documentation, Compliance Audits & Quality Control
- Microsoft Office & Data Analysis (Spreadsheets)
- Strong Communication, Teamwork & Organizational Skills
Certification
CPR/BLS | CMA/CAN | Group & Critical Crisis Intervention
Languages
Spanish
Professional
Timeline
Pawnbroker
Pawn Texas
04.2026 - Current
Onboarding Navigator – Human Resources
University Medical Center
05.2024 - 08.2025
Licensed Insurance Agent
Machado Financial Services
01.2021 - Current
Patient Access Supervisor / Representative
University Medical Center
01.2019 - 01.2024
Medical Assistant / Phlebotomist
Covenant Pediatric Urgent Care
01.2017 - 01.2020
Sales Associate / Customer Service Representative
Stuart's Jewelers
01.2005 - 01.2017
HR Assistant / Recruiter
Kaye Staffing
Master's - Healthcare Administration
Wayland Baptist University
Bachelor of Science -
Wayland Baptist University