Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Welborn

Austin,TX

Summary

Dynamic leader with a proven track record at Obligated2shinellc, enhancing operational excellence and fostering inspirational leadership. Skilled in strategic visioning and customer focus, I've driven substantial business growth and built strong client relationships. Expertise in effective decision-making and team building, achieving notable brand reputation and employee satisfaction improvements.

Overview

2021
2021
years of professional experience

Work History

CEO

Obligated2shinellc
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.

Premise Technician

AT&T
06.2015 - 01.2021
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
  • Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
  • Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
  • Educated customers on how to use Type service.
  • Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.

Front Desk Agent

Drury Inn & Suites
05.2013 - 08.2018
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Education

Psychology - Sociology

McDaniel College
Westminster, MD

Associate Of Business Administration - Business Accountancy

Southern Career Institute
Austin, TX
10.2013

Diploma -

Baltimore City College High School
Baltimore, MD
06.2011

Skills

  • Effective decision making
  • Operational excellence
  • Customer focus
  • Strategic visioning
  • Inspirational leadership
  • Client relationship building
  • Relationship and team building

Timeline

Premise Technician

AT&T
06.2015 - 01.2021

Front Desk Agent

Drury Inn & Suites
05.2013 - 08.2018

CEO

Obligated2shinellc

Psychology - Sociology

McDaniel College

Associate Of Business Administration - Business Accountancy

Southern Career Institute

Diploma -

Baltimore City College High School

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Ricardo Welborn