Ricardo Yepez
Summary
Results-driven manager with a track record of leading a high-performing sales department to exceed $9 million in annual sales. Demonstrated success in improving customer engagement and operational efficiency while developing talent and maintaining quality standards.
Overview
8
8
years of professional experience
Work History
Machine Operator Technician
K-Display Corporation
Chicago, Illinois
09.2025 - 06.2026
- Documented production data accurately for compliance and reporting purposes.
- Met or exceeded target for on-time customer shipments.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
Wallcoverings Department Manager
Menards Inc. - Home Improvement
Crest Hill, Illinois
01.2018 - 04.2025
- Managed a sales department with yearly sales of $9+ million dollars and a team ranging from 4-30 people.
- Improved department sales through attentive service, prompt issue resolution, and continuous process improvements.
- Grew the department's team and technical capabilities with the hiring and training of talented individuals.
- Managed shift overstock, restocking, and inventory control to ensure optimal product availability.
- Set performance expectations for staff, enhancing accountability and clarity in roles.
- Facilitated a professional work environment by proactively addressing conflicts and promoting open communication among staff.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Established team priorities and maintained schedules.
- Assisted General Management in closing the store location as Acting General Manager to maximize business success.
Education
Bachelor of Science - Accounting And Finance
Western Governors University
Salt Lake City, UT08-2027
Skills
- Problem-solving
- Task delegation
- Decision-making
- Customer engagement
- Goals and performance
- Retail management
- Loss prevention
- Order management
- Employee scheduling
- Conflict de-escalation
Languages
- Spanish
- English
Timeline
Machine Operator Technician
K-Display Corporation
09.2025 - 06.2026
Wallcoverings Department Manager
Menards Inc. - Home Improvement
01.2018 - 04.2025
Bachelor of Science - Accounting And Finance
Western Governors University