Ricardo Zamora
Kenosha,WI
Summary
Hardworking and performance-driven employee offering 30 Years of Customer Service Experience as well as 22 Years of Sales Experience improving customer satisfaction and successfully defusing the toughest of customers with the goal of exceeding customer expectations.
Overview
29
29
years of professional experience
Work History
Inside Sales/Customer Service Representative
Voss Belting & Specialty Company Inc
Lincolnwood, IL
04.1999 - 01.2021
- Developed strong professional relationships with suppliers and customers
- Provided proposals based on specific customer requirements
- Order entry
- Contract review
- Resolve customer issues
- Assisted Accounting with payment terms as well as collections
- New employee training
- Provided problem-solving support from initial design to receiving, testing, and use of said product
- ISO requirement experience
- Communicate information to customers and follow up as needed
- Responded to customer questions and complaints as well as documented customer communication
- Cold Calling/Lead Generation
- Reviewed activities to identify opportunities for improvement
- Assisted new and current customers in account setup as well as cancellation
- Verified completeness, accuracy, and processing of orders as well as proposals.
Financial Aid Advisor
Lincoln Technical Institute
Melrose Park, IL
01.1997 - 04.1999
- Prepared, entered, edited, collected, and tracked the entire financial aid package for each new student from initial meeting to the third day of classes
- Explained financial aid information in an easy-to-understand manner
- Audited financial aid applications for accuracy, completeness, and reporting standards compliance
- Held financial aid workshops to groups of students and parents
- Student budget development
- Debt management
- Determine eligibility
- Determine and provide best financial aid resources
- Liaison between financial institutions and students
- Packaging Supervisor
Office Manager/Call Center Day Supervisor
Harold Hold Realty
Chicago, IL
09.1991 - 01.1997
- Manage office staff
- Manage and maintain lock boxes
- Produce, verify, and update listings
- Track sales
- Contracts
- Scheduling
- Purchasing
- Problem solving
- Rent Receipts
- Schedule open houses
- Contract amendments
- Supervise call center
- Hire and coach
- Complaints
- Performance evaluations
- Tech support
- Resolve issues
Education
Some College (No Degree) - Business
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Negotiation
- Conflict Management and resolution
- Detail Oriented
- Forecasting
- Problem Solving
- Cold Calling
- Accommodating
- Communication
- Flexibility
- Creativity
- Adaptability
- Disciplined
- Active Listening
- Take Initiative
- Multi-Tasking
- Quick Learner
Timeline
Inside Sales/Customer Service Representative
Voss Belting & Specialty Company Inc
04.1999 - 01.2021
Financial Aid Advisor
Lincoln Technical Institute
01.1997 - 04.1999
Office Manager/Call Center Day Supervisor
Harold Hold Realty
09.1991 - 01.1997
Some College (No Degree) - Business
City Colleges of Chicago - Wilbur Wright College
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