Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ricardo Zepeda III

Fort Worth,Texas

Summary

Accomplished Leasing Consultant with exceptional customer service, telephone etiquette, issue-response skills, and a proven track record of maintaining high property occupancy through strong conversion rates and expert sales abilities. Skilled in building rapport, negotiating competitive lease terms, and securing favorable agreements. Experienced property management professional with a solid background in serving both owners and tenants. Demonstrated expertise in managing all aspects of property and community needs, including maintenance, finances, and marketing. Effectively attracts occupants and meets business targets by ensuring the well-maintained condition of buildings and grounds. Reliable and dedicated employee seeking an opportunity to expand skills and contribute to the company's success. Considered hardworking, ethical, and detail-oriented. Proven professional with strengths in customer service, time management, and trend tracking. Skilled at troubleshooting problems and developing successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Reliable candidate ready to embrace challenges in a position that requires problem-solving and task prioritization skills to support team success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Leasing Agent

Lion Estate Group
09.2021 - 03.2022
  • Overcame objections and accurately processed required paperwork
  • Stayed on top of issues arising before, during, and after move-in dates
  • Connected with prospective leads via telephone, email, and in-person
  • Maintained clean, current records with strong data entry and verification skills
  • Converted 85% of inquiries into site tours using highly persuasive communication style and expert knowledge
  • Showcased residences with virtual and in-person tours to highlight features and benefits
  • Oversaw teams of office and maintenance personnel supporting Lion Real Estate Group properties

Apartment Leasing Agent

Star Personnel
06.2020 - 09.2021
  • Met occupancy goals with strategic marketing plans
  • Managed and oversaw operations, maintenance, and improvement of commercial, industrial, and residential properties
  • Maintained financial targets by collecting fees consistently and budgeting effectively
  • Engaged community members through special events and one-on-one support
  • Kept units move-in ready with consistent maintenance and cleaning strategies
  • Stayed on top of issues arising before, during, and after move-in dates
  • Overcame objections and accurately processed required paperwork
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.

Apartment Leasing Agent

Knightvest
04.2018 - 06.2020
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.
  • Communicated effectively with owners, residents, and on-site associates.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Distributed and followed up on tenant renewal notices.
  • Collected and maintained careful records of rental payments and payment dates.

Marketing Recruiter

C & C Market Research
05.2014 - 06.2017
  • Evaluated applicants, reviewed resumes, and conducted interviews with consistent set of assessment criteria
  • Recommended policies and practices aimed at improving attractiveness to job applicants
  • Met staffing objectives using excellent recruitment strategies and detailed evaluations of job candidates
  • Developed and optimized strategies to improve recruiting
  • Determined application requirements with detailed analysis of job descriptions and qualifications
  • Verified candidates, conducting background checks and connecting with references
  • Educated managers and other hiring personnel on current applicable legislation and regulations
  • Advised managers on criteria and recruitment strategies
  • Established applicant sources, conducting outreach via online job boards, employment agencies, community services, and colleges

Education

Associates Degree -

University of Texas of Arlington
Arlington, Texas
02.2020

High School Diploma -

New Beginning's Christian Academy
Crowley, Texas
06.2012

Skills

  • Community Assistance
  • Software Application Management
  • Property Tour Management
  • Event Management
  • Call Inquiry Management
  • Tenant Support Services
  • Accounts Receivable Management
  • Community Engagement
  • Staff Development
  • Effective Closing Strategies
  • Lease Documentation Audits
  • Records Management
  • Real Estate Management

Certification

Spanish National Apartment Leasing Professional (NALP), 06/01/12

Languages

Spanish
Native or Bilingual

Timeline

Leasing Agent

Lion Estate Group
09.2021 - 03.2022

Apartment Leasing Agent

Star Personnel
06.2020 - 09.2021

Apartment Leasing Agent

Knightvest
04.2018 - 06.2020

Marketing Recruiter

C & C Market Research
05.2014 - 06.2017

Associates Degree -

University of Texas of Arlington

High School Diploma -

New Beginning's Christian Academy
Ricardo Zepeda III