Ricardo Antonio Jiménez Mendoza
Los Olivos,Peru
Summary
A versatile administrator can work simultaneously on several tasks. Experience in the planning and development of administrative plans, processes and procedures, supplier management, and customer experience through the coordination and participation of the entire team. With extensive experience in the aeronautical, tourism, services, commercial, and call center sectors. Dynamic, proactive, adaptable to change, working under pressure, and service-oriented.
Overview
13
13
years of professional experience
Work History
Operations Assistant, Movements
OIM PERU
07.2023 - Current
- Booking and issuing the tickets for the beneficiaries who travel to the resettlement program countries
- Coordinate with colleagues for a different travel assistant in the connection flight
- Send the ABN (Advance Booking Notification) to the receiving mission
- Coordinate with MHD for a medical escort or avoid any medical issue in the travel
- Make the Cost Management and put the correct information in MiMoSa.
Operations Assistant, Field Support
OIM PERU
04.2023 - 06.2023
- Make the travel notification to the beneficiaries when movements send the ABN
- Verify the travel documents and indicate to the beneficiaries what documents need to be present in the immigration border control
- Coordinate with procurement all logistics for the movement (transportation, food, and accommodation) Assist the beneficiaries in the Airport (make de check-in, security, immigration control border) and bring them to the gate to board the flight.
Fundraising Consultant
UNICEF PERU
11.2021 - 03.2023
- Conduct training for the fundraisers of the different agencies
- Control the KPIS production of the daily individual fundraising to see the behavior of the affiliations
- Participate in fundraising strategies in both open and closed spaces provided by our strategic allies, Seek new fundraising strategies to increase our donor membership
- Auditing the quality of fundraising from the street speech to the welcome call.
Meeting & Events Executive
Carlson Wagonlit Travel Peru
01.2019 - 10.2021
- In charge of planning and organizing the different events held by corporate clients in Peru and the world, being the main client of the company the pharmaceutical companies
- Proactivity and careful attention to the client to achieve the objectives set.
Sales Travel Executive
American Reps
06.2018 - 12.2018
- Responsible for providing the best package and flight proposals to the agencies requesting quotations, offering the program correctly and in detail, and finalizing the sale.
Corporate Executive
Domiruth Travel Service
09.2017 - 10.2017
- Responsible for the attention of the different companies in terms of issuing tickets, changes, and hotel requests in the different national and international destinations.
Contact Center Coordinator
LATAM Perú S.A.
12.2016 - 03.2017
- To carry out daily control of the productivity of the after-sales and customer service support areas, verifying indicators (KPI), and finding gaps in the customer service processes to generate improvements in these processes
- Auditing the work of the executives, verifying that they comply with the service standards established by the company, generating feedback to the executives, and presenting monthly productivity reports to the team leaders
- Constant support in the solution of the different
Instructor
LATAM Perú S.A.
07.2015 - 12.2016
- To carry out the preparation and delivery of the different courses required by the company on processes and procedures, sales, after-sales, and customer service (travel experience), as well as to deliver refresher courses.
Technical Analyst Process and Procedures Support
LATAM Airlines
06.2014 - 07.2015
- In charge of verifying all processes and procedures of the operation and detecting improvement processes to generate a more efficient operation.
- In charge of carrying out improvement processes in the procedures and processes in coordination with the different areas of the company.
- Provide support and coordination with the operations control center (OCC) and the passenger control center (PCC) to support the optimization of the operation and keep the different areas of the company informed.
Procedures Support
LATAM Airlines
10.2013 - 05.2014
- Provide support in the procedures of the company to all areas of the LAN AIRLINES group, seeking solutions to the problems that exist during the different processes of attention and post attention of both internal and external customers.
Back Office Executive
LATAM Airlines
04.2012 - 09.2013
- Collect payment for electronic ticket issuance, coordinate with the different areas of the company for special services required by passengers, and manage the collection of these.
Contact Center Executive
LATAM Airlines
12.2010 - 11.2012
- Responsible for the support on sale and post-sale of tickets and customer service over the phone.
Education
BBA - International Business Management
Privada Del Norte University
Lima07.2021
No Degree - Tourism And Travel Management
Cesar Vallejo University
Lima08.2010
Skills
- Ability to work as a team
- Ability to accept new responsibilities and professional challenges
- Leadership and team management skills
- Solid knowledge of the application of the Theory of Multiple Intelligences to manage and empower different teams
- Operational Reporting
- Project Coordination
- Work Planning and Prioritization
- Hiring and Training
- Database Management
- Project Planning
- Positive Attitude
Diplomas
- Revenue Support and Rate Support Workshop – LATAM.
- Lean Six Sigma Yellow Belt – 6 Sigma Study
- Soft Skills Course -Influence Leadership & Management
- IATA Basic Course - LATAM
- Training of Trainers Course - LATAM
- Customer service and assertiveness workshop – LATAM
Additional Information
Microsoft Office, SAP Basic, CMR Basic, Power BI Basic, Data Management
Personal Information
- Date of Birth: 07/26/1990
- Nationality: Peruana
- Marital Status: Single
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Operations Assistant, Movements
OIM PERU
07.2023 - Current
Operations Assistant, Field Support
OIM PERU
04.2023 - 06.2023
Fundraising Consultant
UNICEF PERU
11.2021 - 03.2023
Meeting & Events Executive
Carlson Wagonlit Travel Peru
01.2019 - 10.2021
Sales Travel Executive
American Reps
06.2018 - 12.2018
Corporate Executive
Domiruth Travel Service
09.2017 - 10.2017
Contact Center Coordinator
LATAM Perú S.A.
12.2016 - 03.2017
Instructor
LATAM Perú S.A.
07.2015 - 12.2016
Technical Analyst Process and Procedures Support
LATAM Airlines
06.2014 - 07.2015
Procedures Support
LATAM Airlines
10.2013 - 05.2014
Back Office Executive
LATAM Airlines
04.2012 - 09.2013
Contact Center Executive
LATAM Airlines
12.2010 - 11.2012
BBA - International Business Management
Privada Del Norte University
No Degree - Tourism And Travel Management
Cesar Vallejo University
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