Ricardo E. Bedolla

• Share insights, conferences, calls and 1 on 1 with private clients that want to know about industry for their business
• Share expertise and gain meaningful ways to clients that want to know insides In business.
• Used coordination, planning skills and confidentiality to always respect protocols and procedures.
• Worked with customers to understand needs and provide excellent service
• Prepared variety of different written communications, reports and documents
• Identified issues, analyzed information and provided solutions to problems
• Resolved problems, improved operations and provided exceptional service

Area Manager (Promotion)

May 2018- Aug 2020

• Ensuring adherence to all policies, procedures and standard.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Overseeing three locations providing directional leadership for all in-store task.
• Exceeding sales in 20% in six months And yearly increase of +24.9%
• Managed inventory and reduced shrink by 2.85% through detailed monitoring of daily operations and stock.
• Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
• Used critical thinking to break down problems, evaluate solutions and make store and internal decisions performance and HR related.
• Exceeded goals through effective task prioritization and great work ethic.
• Managed team of 155 employees, overseeing hiring, training and professional growth of employees.
• Decrease employee turn over (resignations and terminations) to +13%

General Manager (Promotion)

May 2018- Aug 2020

• Leading through company mission, vision, and values to develop high-performing team.
• Excellence for operational process exceeding 3 company audits with +97% of 100% score.
• Drive for results, managed +5.5M dollar annual budget, and ensured staff adhered to all company policies.
• Exceeding goal by +257%(120% company average) in district, region and company on credit cards opening, ending in first place company in 2019 and 2020.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty 95% satisfaction.

Prestige Sales Manager

Jan 2018 - May 2018

• Oversaw 50 employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult clients.
• Planned operations to meet established schedules, factoring in order demands and business forecasts.

Assistant Manager

Palm Desert, CA - February 2011 - December 2015

• Co Manager with 80+ cast members and A+ Store (17M)
• Develop strategies to grow business in 15%YTD.
• Educate, coach, and train cast members in Sephora Brand Essence, initiatives, encores and 101.
• Conduct yearly inventory and maintain our -.5%YTD of shrink for two consecutive years.
• Coordinate brand partners to host events in our community to Drive traffic, sales and conversion of 75%YTD.
• Maximizing team skills 96% five beauty studios coordinators in charge of artistry, technics, and sales.
• Trained and certified with 100% completed three beauty studio teams (6-9 artist).
• Promote high efficiency Education Leads.
• Two years West Coast Core Trainer; New Stores Openings, Clusters, Skin/Color Encores.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Education Lead

Palm Desert, CA - February 2011 - December 2015

• Designed and implemented educational programs and events such as Magnum skincare brand selling events and Master Classes for l team and clients, Sephora 101 to new team members, and daily product training.
• Managed educational program budget and prepared monthly reports.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Delivered new employee onboarding and training sessions via Sephora University.
• Managed new employee orientation training process for Employees.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Conducted training courses and prepared videos for long-term use.