RICARDO BERMUDEZ TS/SCI
Summary
With four years of distinguished service in the United States Army, I emerged as a dedicated leader, excelling in round-the-clock critical operations involving cybersecurity, information protection, risk management, and IT compliance for the DOD overseas. I am a dedicated professional with a passion for supporting the warfighter. I am currently enrolled in college, pursuing a Bachelor's degree in Cybersecurity & Information Assurance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TIER 2 ARMY KMI Helpdesk
Semper Valens Solutions
09.2024 - Current
- Serve as the primary point of contact for technical support and functionality support for the Warfighter, Army EKMS/KMI Tier 2 mission area. Ensuring the integrity of software, hardware, and electronic key management.
- Rebuild and reimage KMI accounts, troubleshoot MGC and CHO Platforms collaborating with CSLA, KMI SMEs, and NSA KMI Help Desk personnel to develop and implement technical solutions.
- Troubleshoot AKPs, KG devices, Windows PC, ASA Firewalls, and all KMI roles.
- Provide support as needed to the Army KMI Transition Team.
- Coordinate and process COMSEC key requests, manage incoming COMSEC material, and conduct COMSEC material transfers.
- Staying current and up to date with NSA, ARMY, and CSLA guidance, policy changes, and requirements to provide the best support and ensure security requirements are always met.
Service Technician
CULLIGAN
03.2024 - 09.2024
- Conducted preventative maintenance on equipment to optimize performance.
- Remained up-to-date on technical and product knowledge within the area of responsibility.
- Maintained detailed records of service visits and customer requests.
- Utilized strong communication skills to efficiently interact with customers and provide technical advice.
- Maintained records of service calls, customer complaints and work orders to ensure accurate documentation.
- Troubleshot complex mechanical problems and identified solutions to restore operations.
Network and Satellite Communications Sys. Operator
United States Army
02.2020 - 05.2023
- Provided subject matter expertise in AEHF communication systems and MILSATCOM support
- Performed hardware and software failure diagnosis while providing technical reports and briefings to management.
- Oversaw COMSEC operations ranging from inventory to maintaining cryptographic devices.
- Troubleshooted INE devices, STE, and VOIP phones.
- Updated/analyzed technical manuals and inventories according to regulations to ensure compliance with the standard operating procedure.
- Maintained an up-to-date descriptive audit log and performed daily security checks, ensuring all systems security standards were continuously met.
- Trained new operators on MILSATCOM systems and cybersecurity policies and procedures to ensure that all operating and security standards are consistently met.
Education
Bachelor of Science (B.S.) - Cybersecurity and Information Assurance
Western Governors University
03.2028
Nodal Network Systems Operator-Maintainer - undefined
U.S. Army IT School
Augusta, US02.2020
Highschool Diploma - undefined
Desert View
Tucson, US05.2018
Skills
- Cyber Security
- Network Security
- Risk Management
- Customer Service
- Computer Skills
- Time Management
- KMI
Certification
SECURITY +
Awards
- Army Commendation Medal, Selected to serve in over 10 Chairman of the Joint Chief of Staff Emergency Action Message (EAM) Readiness Exercises, accurately retransmitted over 100 EAMs vital to the Nuclear Command, Control, and Communication (NC3) mission.
- Army Achievement Medal, Led and cross-trained fellow soldiers on FAB-T, NOVA, and CUTS equipment. Displayed resourcefulness and sound judgment, combined with the ability to work without supervision allowed the Commander Liasons Cell (CLC) to continue operations when staff was short on manning.
Timeline
TIER 2 ARMY KMI Helpdesk
Semper Valens Solutions
09.2024 - Current
Service Technician
CULLIGAN
03.2024 - 09.2024
Network and Satellite Communications Sys. Operator
United States Army
02.2020 - 05.2023
Nodal Network Systems Operator-Maintainer - undefined
U.S. Army IT School
Highschool Diploma - undefined
Desert View
Bachelor of Science (B.S.) - Cybersecurity and Information Assurance
Western Governors University
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