Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana L Valdez

Frisco,TX

Summary

Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property. Well-developed network of real estate professionals, mortgage lenders and inspectors. Well-qualified general manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level on any position. Ready to help team achieve company goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Motivated business professional bringing 10+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

15
15
years of professional experience

Work History

Customer Satisfaction Coordinator

Grand Homes
03.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Licensed Realtor

EXp Realty, LLC
05.2023 - 08.2024
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Communicated with clients to understand property needs and preferences.
  • Compared properties with similarly sold properties to determine competitive market prices.
  • Advised and informed prospective clients on current market activities and conditions.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Informed home buyer of sales, construction and warranty processes.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.

Technician

Java Solutions
12.2022 - 06.2023
  • Maintained quality assurance and customer satisfaction objectives.
  • Executed diagnostics, troubleshooting and evaluations on Commercial Coffee Machines.
  • Set up and performed test activities.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.

Licensed Realtor Associate

Coldwell Banker Apex
10.2022 - 05.2023
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Compared recently sold area properties to determine competitive market prices.
  • Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
  • Advised and informed prospective clients on current market activities and conditions.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.

Business Owner/Operator

Custom Homes By Ricardo & Diana Valdez
07.2020 - 08.2021
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Cleaned and disposed of debris to maintain safe and clean working environment.
  • Managed project timelines and resources to complete projects on schedule and budget.

Business Owner/Operator

Sout Texas Car Wash & Detailing Center
12.2010 - 02.2020
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Optimized team hiring, training and performance.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Consulted with customers to assess needs and propose optimal solutions.

Business Owner/Operator

Custom Homes By Ricardo & Diana Valdez
04.2011 - 08.2018
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Optimized team hiring, training and performance.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Verified parts and materials through audit inspections and independent checks.

Education

Foreign Trade - School of Commerce, Administration And Soc Studies

Autonomous University of Tamaulipas
Tamaulipas, Mexico
12.2005

Skills

  • Residential Real Estate Development
  • Recruiting Clients
  • Staff Management
  • Project Support
  • Document Preparation
  • Excellent Teamwork
  • Open House Preparation
  • Meeting Arrangements

  • Personnel Management
  • Verbal and Written Communication
  • Job Assignments
  • Multitasking and organization
  • Customer service
  • Data entry
  • Work Planning and Prioritization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Satisfaction Coordinator

Grand Homes
03.2024 - Current

Licensed Realtor

EXp Realty, LLC
05.2023 - 08.2024

Technician

Java Solutions
12.2022 - 06.2023

Licensed Realtor Associate

Coldwell Banker Apex
10.2022 - 05.2023

Business Owner/Operator

Custom Homes By Ricardo & Diana Valdez
07.2020 - 08.2021

Business Owner/Operator

Custom Homes By Ricardo & Diana Valdez
04.2011 - 08.2018

Business Owner/Operator

Sout Texas Car Wash & Detailing Center
12.2010 - 02.2020

Foreign Trade - School of Commerce, Administration And Soc Studies

Autonomous University of Tamaulipas