Ricardo J. Gowdie

• Led enterprise IT operations, enhancing system resilience through high-availability SAN environments and failover clustering.
• Spearheaded the development of a National Laboratory Information Management System (LIMS).
• Automated workflows using an Enterprise Resource Planning (ERP) solution, streamlining inventory and production processes effectively
• Strengthened cybersecurity posture by implementing comprehensive system-wide measures.
• Managed budgets and delivered infrastructure modernisation projects on time and within scope.
• Engineered disaster recovery and business continuity plans, safeguarding mission-critical operations.
• Directed IT infrastructure management, deploying scalable communications platforms.

• Lead for Robotics Automation projects across Jamaica.
• Served as IT lead for the Mandeville campus, supporting over 2,000 endpoints.
• Supported the deployment of SD-WAN and Cisco switching solutions to enhance network redundancy and performance.
• Diagnosed and resolved complex hardware and network issues.
• Conducted disaster recovery tests, patch management, and vulnerability remediation.
• Developed automation tools for real-time network monitoring and reporting.
• Provide deskside support for end-users within a high-availability environment.
• Collaborated with ISPs and vendors to resolve connectivity and infrastructure issues.

• Directed and managed the entire IT infrastructure.
• Provide deskside support for end-users within a high availability environment.
• Deployed IP PBX and VoIP platforms for scalable communications.
• Implemented endpoint protection and security patching protocols.
• Conducted hardware lifecycle assessments and preventive maintenance.
• Monitored network traffic and system logs to detect anomalies and respond to incidents.

• Diagnosed and repaired advanced ophthalmic diagnostic systems including OCT machines, retinal cameras, visual field analyzers, and automatic edgers.
• Performed PC and hardware repairs and coordinated with international suppliers for component replacements.
• Trained clinical staff on equipment operation and troubleshooting best practices.
• Applied root-cause analysis across mechanical, electrical, and software layers to ensure optimal system performance.