Ricardo James
West Orange,NJ
Summary
Driven by a passion for enhancing customer experiences, I excelled at Staples.com, leveraging expert knowledge in electronics brands and upselling strategies to significantly boost sales. My interpersonal skills fostered strong customer relationships, while my proficiency in promotional planning and sales techniques maximized store performance and customer satisfaction. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Electronics Sales Associate
Staples.com
06.2023 - 04.2024
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
Retail Sales Associate
Staples.com
01.2020 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
Golf Caddie
Crestmont Country Club
10.2018 - 09.2021
- Assisted golfers in maintaining a steady pace of play, contributing to a more enjoyable round for all participants.
- Ensured golfer satisfaction by anticipating needs and proactively addressing inquiries or concerns.
- Developed strong relationships with golfers through exceptional interpersonal skills and superior caddie services.
- Promoted a safe golfing environment by adhering to established safety guidelines during inclement weather conditions.
Education
Business Administration
Kean University
Union, NJ05.2026
High School Diploma -
West Orange High School
West Orange, NJ06.2022
Skills
- Proficient in [Software]
- Upselling strategies
- Promotional planning
- Sales assistance
- Interpersonal and written communication
- Sales Techniques Mastery
- Goal-Oriented
- Inventory Oversight
- Electronics brands
- Product line knowledge
- Sales strategy
- Display Maintenance
- Product Recommendations
- Performance Analysis
- Customer Service
- Customer Consultation
- Brand Awareness
Certification
cpr certified
Timeline
Electronics Sales Associate
Staples.com
06.2023 - 04.2024
Retail Sales Associate
Staples.com
01.2020 - 03.2022
Golf Caddie
Crestmont Country Club
10.2018 - 09.2021
Business Administration
Kean University
High School Diploma -
West Orange High School
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