RICARDO MAXIMILIANO ROSALES ALONSO

I am a person with extensive work experience in the industry, with technical and practical knowledge in different disciplines, capable of carrying out a fast and flexible learning curve to easily adapt to changes, which helps me to positively impact other people and promote integration of work teams with effective communication and assertive decision making, in order to make things happen and achieve the desired objectives within a work environment of continuous improvement and proactive actions.

Driven by a results-focused approach, I excelled at Metalor Technologies, optimizing quality controls and enhancing cost-efficiency, notably reducing wastes. My leadership and clear communication fostered strong team collaboration, driving significant improvements in quality assurance and customer satisfaction. Expert in risk mitigation and client relations, I embody proactivity and a commitment to excellence.

• Customer relations: improvement in customer satisfaction, reflecting this result in score cards, obtaining higher ratings compared to previous years.
• Customer monitoring: ensured that customers were satisfied with the company's products and services through visits, audits and implementation of specific requirements..
• Resolution of escalations Supplier Quality Improvement Plan: responsible for handling customer complaints and escalations Supplier quality improvement plans SQIP, providing accurate follow-up information, regaining customer trust and satisfaction and avoiding re-incidents by documenting lessons learned.

I have training and courses on Quick Response Quality Control, Core Tools, Lean Manufacturing and put into practice what I learned with these tools, to improve systematic controls, quick response to solve problems and eliminate or mitigate risks. which has been reflected in results with improved customer satisfaction.

Technical knowledge:
Laboratory equipment for obtaining physical, chemical and mechanical properties such as various equipment for chemical analysis, optical microscopes, scanning electron microscope EDS-RX, non-destructive tests, penetrating liquids and eddy currents, destructive mechanical tests, tension tests, hardness tests, elongation, metallographic preparation and interpretation of macrographs & micrography.