Ricardo S Garcia Ortiz
Providence,RI
Summary
Store Manager with over 5 years of experience at Family Dollar, specializing in sales strategy and inventory management. Proven ability to implement effective loss prevention measures, resulting in significant shrinkage reduction. Strong focus on employee training and customer service, leading to enhanced team motivation and operational excellence.
Overview
9
9
years of professional experience
Work History
Store Manager
Family Dollar
Providence, RI
10.2014 - 05.2023
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
- Inspected merchandise for compliance with theft prevention policies.
- Managed daily reports related to security issues, including employee misconduct, theft, vandalism.
Education
High School Diploma -
Esc. Luis Muñoz Marin
Juana Diaz, P.R.05-2014
Skills
- Sales strategy
- Inventory management
- Cash handling
- Employee training
- Customer service
- Team leadership
- Security protocols
- CCTV monitoring
- Store audits
- Monitor employees
- Inventory control
- Multitasking capacity
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Store Manager
Family Dollar
10.2014 - 05.2023
High School Diploma -
Esc. Luis Muñoz Marin
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