RICARDO SEBASTIEN CELICOURT
Springfield,OH
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Customer Service Represenative
Columbus, OH
06.2022 - 01.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Problem Solver
Amazon
Columbus, OH
06.2021 - 02.2022
- Made decisions and resolved issues using critical thinking and analytical skills.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Identified and analyzed complex problems to develop effective solutions.
- Maintained records and charts to track and report progress of process improvements.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Inbound Stower
Amazon
Columbus, OH
06.2021 - 02.2022
- Scanned barcodes on products to ensure accurate tracking of inventory levels.
- Ensured that all items were properly labeled and stored in their designated locations.
- Unloaded inbound freight and placed it into designated bays or slots.
- Identified damaged goods received as part of the shipment process and reported them accordingly.
- Inspected material handling equipment for any damages before use.
- Utilized proper lifting techniques to move product from pallets to shelves.
- Followed safety procedures while operating powered industrial vehicles.
- Ensured compliance with company policies, procedures, and standards related to warehouse operations.
Education
Some College (No Degree) -
COLLEGE NOTRE DAME
Skills
- Materials Testing
- Corrective Action Planning
- Blueprint Reading
- Sample Collection
- Business Marketing
- Business Management
- Training and Mentoring
- Product Testing
- Customer Relationship Management
- Customer Service
- Account Updating
- Sales Closing
Languages
English
Professional
Spanish
Professional
French
Professional
Timeline
Call Center Representative
Customer Service Represenative
06.2022 - 01.2024
Problem Solver
Amazon
06.2021 - 02.2022
Inbound Stower
Amazon
06.2021 - 02.2022
Some College (No Degree) -
COLLEGE NOTRE DAME
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