Summary
Overview
Work History
Education
Skills
Timeline
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Ricaya Grandsberry

Brooklyn Park,MN

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Cosmetologist

Good Shepherd Maple Grove Hospital- Labor and Delivery

Cosmetologist

Fantastic Sams Cut & Color
06.2023 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.

Schoolcare Teacher

Good Shepherd School & Daycare
05.2022 - Current
  • Chaperoning children on field trips
  • Assisting students with homework
  • Offering multiple options of play and entertainment for students.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Patient Flow Assistant

Maple Grove Hospital
06.2021 - 03.2023
  • Admitting patients
  • Maintaining client records and documents
  • Transferring clients from Labor and Delivery to Postpartum unit.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Health Service Technician

Grandma's Place
03.2020 - 06.2021
  • Arranging transportation
  • Money management
  • Appointment scheduling.
  • Contributed to the development of quality improvement initiatives, focusing on enhancing healthcare delivery processes.
  • Provided comprehensive support to medical teams during procedures, ensuring optimal patient care and safety.
  • Streamlined clinic operations for better patient care through effective scheduling and coordination of appointments.
  • Coordinated with external providers such as pharmacies or laboratories to ensure seamless continuity of care for patients transitioning between settings or requiring additional services outside the primary clinic setting.
  • Improved patient satisfaction by providing efficient and accurate health services.
  • Promoted a safe and hygienic environment, maintaining cleanliness standards in treatment rooms and equipment.
  • Supported the implementation of new electronic health record systems for improved data management practices within the facility.

Education

Cosmetology -

AVEDA ARTS AND SCIENCES INSTITUTE
01.2023

Business Management -

NORTH HENNIPEN COMMUNITY COLLEGE
01.2021

Skills

  • Punctual
  • Scheduling appointments
  • Clear Communication
  • Dependable
  • Office Administration
  • Presentation Creation
  • Fast Learner
  • Multitasking and Time Management
  • Customer Service
  • Customer and client relations
  • Critical Thinking
  • File Management

Timeline

Cosmetologist

Fantastic Sams Cut & Color
06.2023 - Current

Schoolcare Teacher

Good Shepherd School & Daycare
05.2022 - Current

Patient Flow Assistant

Maple Grove Hospital
06.2021 - 03.2023

Health Service Technician

Grandma's Place
03.2020 - 06.2021

Cosmetologist

Good Shepherd Maple Grove Hospital- Labor and Delivery

Cosmetology -

AVEDA ARTS AND SCIENCES INSTITUTE

Business Management -

NORTH HENNIPEN COMMUNITY COLLEGE

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Ricaya Grandsberry