Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RICCA CARBULLIDO

Denver,CO

Summary

Over 4 years of customer service experience. Seeking employment with a company where I can use my talent and skills to grow. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Deicer

Deicer
Seattle, US
10.2020 - 04.2024
  • Used prescribed personal protective and safety equipment such as respiratory protection, gloves, eye wear and other devices
  • Maintained clean and safe work area and reported discrepancies to management
  • Maintained accurate documentation of performed work and completed tasks
  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage
  • Directed vehicles to designated storage and take-off areas using hand signals and lighted batons
  • Operated de-icing equipment such as truck-mounted cranes and sprayers
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Maintained energy and enthusiasm in fast-paced environment
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements
  • Mixed and tested cleaning compounds and solutions for compliance with recommended compositions
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Handled numerous calls per day to address customer inquiries and concerns

Ramp Agent

McGee Air Services
SeaTac, US
09.2019 - 02.2022
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 9 daily flights
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency
  • Transferred luggage from aircraft to collection areas safely using tugs and cart equipment
  • Connected electrical power unit and hoses to aircraft
  • Coordinated ground crew activities to complete objectives on schedule
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight
  • Operated equipment while observing standard safety procedures

Retail Associate

Jiffy Lube
Tulsa, US
09.2018 - 01.2019
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Maintained clean sales floor and straightened and faced merchandise
  • Helped customers complete purchases, locate items and join reward programs
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Answered questions about store policies and addressed customer concerns

Education

High School Diploma -

Junction City High School
Junction City, KS
05.2013

Skills

  • Attention to Detail
  • Communication
  • Computer Proficiency
  • Customer service
  • Time management
  • Airport safety regulations
  • Team coordination

Languages

English

Timeline

Deicer

Deicer
10.2020 - 04.2024

Ramp Agent

McGee Air Services
09.2019 - 02.2022

Retail Associate

Jiffy Lube
09.2018 - 01.2019

High School Diploma -

Junction City High School

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RICCA CARBULLIDO