Ricca Ward

I PREFORMED ALL RECEPTIONIST DUTIES TO INCLUDE; ANSWERING AND SCREENING PATIENTS CALLS, SCHEDULING OFFICE APPOINTMENTS AND LABS, BILLING, VERIFYING INSURANCE. COMPLETED CLINICAL PROCEDURES AND GATHERED PATIENT INFORMATION

FOR ALL PROVIDERS.

• Greeted patients and provided information about the company.
• Scheduled appointments for patients with necessary staff members.
• Answered phone calls and redirected them to appropriate staff members.

• Provided consultations to clients on beauty treatments, products and services.
• Created customized hair styles according to client's preferences and facial features.
• Performed haircuts, coloring, highlighting and styling techniques.
• Maintained cleanliness of salon equipment and tools.
• Ensured proper sanitation practices were followed at all times.
• Carried out waxing services for eyebrows, legs, arms and other body parts.
• Applied makeup for special occasions such as weddings or proms.
• Educated clients on proper skin care techniques and products.
• Managed appointments through scheduling software program.
• Attended continuing education classes to stay up-to-date with trends in the industry.
• Performed scalp treatments to improve hair health and texture.
• Maintained accurate records of customer services provided.
• Trained new staff members on salon policies and procedures.
• Engaged with customers by providing friendly conversation during services.
• Backed up reception desk by answering phones, scheduling appointments and processing payments.
• Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Assisted with basic bookkeeping, filing and maintaining clients' records.
• Kept notes listing preferences and services provided to clients for quick reference.
• Kept work stations clean and sanitized scissors, combs and other styling tools.
• Scheduled client appointments.
• Operated cash registers to receive payments from patrons.
• Ordered, displayed and maintained supplies.
• Trained or supervised other hairstylists, hairdressers and assistants.
• Coached, mentored and trained team members in order to improve their job performance.
• Analyzed customer feedback data to develop action plans for improving services offered.

I PROVIDED INDIVIDUALIZED CARE FOR PATIENTS IN ACCORDANCE WITH ESTABLISHED POLICIES AND PROCEDURES. I WORKED COOPERATIVELY WITH PHYSICIANS AND OTHER STAFF MEMBERS. DEMONSTRATED INITIATIVE INSIGHT AND JUDGEMENT IN MAKING DECISIONS. COMPLETEDALL TASKS, CALLED THE PATIENTS WITH THEIR RESULTS AND ANY OTHER ISSUES OR CONCERNS THEY HAD. TRIAGED PATIENTS, COMPLETED PRIOR AUTHORIZATIONS FOR MEDICATIONS AS NEEDED. OBTAINED CARDIAC CLEARANCES FOR THE PROCEDURES. ASSISTED WITH RECTAL EXAMS AND OTHER EXAMS, INTRACTED WITH DRUG REPS , I ASSISTED AND MAINTAINED OTHER PHYSICIANS WITHIN THE COMPANY.

• Provided support in the development of treatment plans for patients under the direction of a physician.
• Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
• Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
• Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
• Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
• Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.