Riccardo Harper
Best Western Plus
Chicago,IL
25
years of professional experience
Dedicated shuttle driver with a clean driving record at Best Western Plus, excelling in passenger transportation and customer relations. Recognized for enhancing guest satisfaction through timely services and effective communication. Skilled in preventive maintenance and emergency procedures, ensuring safety and operational efficiency while adapting to dynamic scheduling needs.
Work History
Shuttle Driver
24 Years 10 Months- Transported guests safely between hotel, airport, and local destinations while maintaining punctual shuttle schedules.
- Inspected shuttle vehicle daily for safety, cleanliness, fuel levels, and operational readiness.
- Communicated route updates and guest requests with front desk staff to support smooth transportation coordination.
- Followed traffic laws, hotel policies, and defensive driving practices to ensure passenger safety.
- Maintained accurate trip logs, mileage records, and incident reports for transportation accountability.
- Resolved scheduling conflicts and last-minute transportation changes while preserving consistent guest service.
- Sanitized interior surfaces and organized shuttle supplies to keep vehicle clean, presentable, and guest-ready.
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Kept shuttle clean and organized for optimal passenger comfort and satisfaction. for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers warmly upon arrival, fostering a welcoming environment. with friendliness and professionalism, engaging in conversation to build rapport.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
- Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
Education
High School Diploma
Skills
Punctuality
Fuel management
Passenger assistance
Preventive Maintenance
Route optimization
Emergency procedures
Route optimization
Safe driving
Customer relations skills
Clean driving record
Passenger transportation
Vehicle sanitation
Timeline
Shuttle Driver
Best Western Plus
11.2001 - 09.2026Read More
Farragut High School
High School Diploma
Read More