Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riccardo Ivy

Cleveland ,Ohio

Summary

Dynamic and detail-oriented professional with a strong background in customer service and library management at Bierce Library. Proven ability to enhance user experience through effective organization and communication. Skilled in problem-solving and multitasking, consistently fostering a positive environment while supporting team objectives and improving operational efficiency.

Overview

32
32
years of professional experience

Work History

Stock/produce

Marc’s
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Stock/dairy

Simons Supermarket
11.2019 - 03.2020

Arranged dairy items neatly on shelves.

Librarian

Bierce Library The University of Akron
06.1993 - 04.1995
  • Catalogued and organized books, materials and other documents for proper library management.
  • Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
  • Researched and acquired new library materials to maintain updated library collection.
  • Trained and supervised library staff, volunteers and other personnel.
  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Maintained library databases to support accuracy and availability in circulation systems.
  • Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
  • Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
  • Managed acquisition process for new materials, ensuring the library''s collection remained current and relevant.
  • Promoted library services and resources through public relations initiatives and community outreach.
  • Facilitated community engagement by planning and executing various educational programs, workshops, and events.
  • Assisted with the development of strategic plans for library growth and improvement, ensuring alignment with institutional goals and objectives.
  • Contributed to a positive work environment by providing ongoing support and professional development opportunities for staff members.
  • Streamlined library operations by implementing efficient circulation procedures and automated systems.
  • Supported digital library collections containing e-books, audiobooks and digital media.
  • Assisted library patrons with resolving computer problems.
  • Managed reserve desk collection of reference materials.
  • Participated in professional development opportunities to stay current on industry trends and best practices.
  • Maintained welcoming and inclusive library environment, ensuring positive experience for all patrons.
  • Resolved patrons' complaints tactfully and professionally.
  • Kept catalog orderly and updated with latest material additions and removals.
  • Greeted patrons warmly and offered to assist with issues or needs.
  • Responded to numerous reference calls daily, helping patrons with specific information needs.

Education

Political Science

The University of Akron
Akron, OH

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Calm under pressure
  • Problem resolution
  • Decision-making
  • Organization and time management
  • Verbal communication

Timeline

Stock/produce

Marc’s
10.2023 - Current

Stock/dairy

Simons Supermarket
11.2019 - 03.2020

Librarian

Bierce Library The University of Akron
06.1993 - 04.1995

Political Science

The University of Akron
Riccardo Ivy