Dynamic and detail-oriented professional with a strong background in customer service and library management at Bierce Library. Proven ability to enhance user experience through effective organization and communication. Skilled in problem-solving and multitasking, consistently fostering a positive environment while supporting team objectives and improving operational efficiency.
Overview
32
32
years of professional experience
Work History
Stock/produce
Marc’s
10.2023 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Stock/dairy
Simons Supermarket
11.2019 - 03.2020
Arranged dairy items neatly on shelves.
Librarian
Bierce Library The University of Akron
06.1993 - 04.1995
Catalogued and organized books, materials and other documents for proper library management.
Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
Researched and acquired new library materials to maintain updated library collection.
Trained and supervised library staff, volunteers and other personnel.
Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
Located requested books on shelves and in library database and fetched items for patrons.
Maintained library databases to support accuracy and availability in circulation systems.
Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
Managed acquisition process for new materials, ensuring the library''s collection remained current and relevant.
Promoted library services and resources through public relations initiatives and community outreach.
Facilitated community engagement by planning and executing various educational programs, workshops, and events.
Assisted with the development of strategic plans for library growth and improvement, ensuring alignment with institutional goals and objectives.
Contributed to a positive work environment by providing ongoing support and professional development opportunities for staff members.
Streamlined library operations by implementing efficient circulation procedures and automated systems.
Supported digital library collections containing e-books, audiobooks and digital media.
Assisted library patrons with resolving computer problems.
Managed reserve desk collection of reference materials.
Participated in professional development opportunities to stay current on industry trends and best practices.
Maintained welcoming and inclusive library environment, ensuring positive experience for all patrons.
Resolved patrons' complaints tactfully and professionally.
Kept catalog orderly and updated with latest material additions and removals.
Greeted patrons warmly and offered to assist with issues or needs.
Responded to numerous reference calls daily, helping patrons with specific information needs.